Senior Microsoft Dynamics NAV Support Consultant

Svitla Systems Inc. is looking for a Senior Microsoft Dynamics NAV Support Consultant for a full-time position (40 hours per week) in Europe. Our client is a manufacturer and distributor of pet feed and accessories. 

This role is focused on business continuity using NAV. The successful consultant will ensure support with NAV for critical customer tickets and will provide resolutions.

Requirements:

• 8+ years of Microsoft Dynamics NAV support experience.

• Experience troubleshooting and supporting bidirectional integrations between SAP and NAV across retail data domains such as products, pricing, promotions, customers, and transactions.

• Proven background in Microsoft Dynamics NAV application support, maintenance, and operational management.

• Understanding of SAP ERP transformations, Annex Cloud or similar customer/loyalty platforms, and system coexistence / sunset strategies would be an advantage.

• Experience troubleshooting and/or developing bidirectional integrations between SAP and NAV across retail data domains such as products, pricing, promotions, customers, and transactions.

• Experience with LS Retail + NAV integration environments.

• Familiarity with Salesforce Commerce Cloud integration impacts and broader commerce/customer platform ecosystems involving Salesforce platforms and Annex Cloud.

• Ability to operate with strong architectural discipline and organizational authority.

Responsibilities:

• Act as the temporary owner of Microsoft Dynamics NAV, maintaining operational stability during the transition period.

• Maintain a living NAV inventory covering functional scope, customizations, integrations, and data domains, while classifying functionality as migrated, temporarily retained, or to be retired.

• Support activities including data readiness, mapping, reconciliation, cutover support, and identification of NAV constraints that may block migration.

• Govern SAP–NAV–Annex Cloud coexistence by defining system-of-record boundaries and preventing duplication of capabilities across platforms.

• Act as gatekeeper for NAV change requests, allowing only business-critical, legally required, or migration-supporting changes, while reducing technical debt and retiring unused functionality.

• Oversee NAV’s role in integrations across POS, e-commerce, finance, and BI, and support progressive rerouting of integrations to SAP or other target systems.

• Experience troubleshooting and supporting bidirectional integrations between SAP and NAV across retail data domains such as products, pricing, promotions, customers, and transactions.

• Align vendors and integrators, including SAP, Annex Cloud, middleware, and BI partners, to ensure all work supports the NAV sunset strategy.

• Define and execute NAV decommissioning criteria, including data retention, archiving, audit/compliance obligations, cutover, and post-shutdown validation.

• Hands-on troubleshoot and/or develop integrations across SAP, NAV, LS Retail POS, Salesforce Commerce Cloud, and related connected systems. This includes triage of mapping, transformation, scheduling, authentication, and payload issues.

Success in this role looks like:

• SAP and Annex Cloud deployments are not constrained by NAV.

• NAV scope and complexity decrease steadily over time.

• No strategic functionality remains trapped in NAV.

We offer

• US and EU projects based on advanced technologies.

• Competitive compensation based on skills and experience.

• Flexibility in workspace, either remote or our welcoming office.

• Bonuses for article writing, public talks, and other activities.

• Free tech webinars and meetups organized by Svitla.

• Regular corporate online activities.

• Awesome team, friendly and supportive community!