Senior Jira Administrator

Svitla Systems Inc. is looking for a Senior Jira Administrator for a full-time position (40 hours per week) in Europe. Our client is a leading global toy manufacturer with an award-winning, robust portfolio of wholly owned and licensed brands. Founded in 1997, the company celebrates imaginative play with a progressive focus on identifying emerging trends and turning them into high-quality products for consumers of all ages. It engages consumers through innovative play experiences with popular brands. In addition to toys, offerings include Metaverse gaming, costumes, and pet products. 

You'll own and evolve the Atlassian ecosystem, partnering closely with business and IT stakeholders to design workflows, optimize processes, and ensure Jira and Confluence are best-in-class tools for the teams. It is a hands-on, senior-level role that combines platform administration, configuration, and lightweight development. wa

This role requires working hours with overlap till 7:00 PM CET

Requirements

• 5–7 years of hands-on experience as a Jira Administrator and/or Developer.

• Strong knowledge of Jira Software, Jira Service Management, and Confluence (Cloud and/or Data Center).

• Proven experience designing complex Jira workflows, permission schemes, and screen configurations.

• Experience working with Jira REST APIs and webhooks for custom integrations.

• Hands-on experience developing and deploying Jira plugins and custom gadgets.

• Strong knowledge of JQL (Jira Query Language) for advanced reporting and dashboard creation.

• Familiarity with XML, JSON, and REST API concepts.

• Experience with Atlassian Marketplace plugin evaluation and lifecycle management.

• Ability to document technical configurations and write clear runbooks.

• Strong analytical and problem-solving ability to translate business needs into technical solutions.

• Excellent skills for stakeholder communication; be comfortable presenting to both technical and non-technical audiences.

• Self-directed and organized individual with the ability to manage multiple priorities in a fast-paced environment.

• Collaborative mindset with a continuous improvement focus.

Nice to have

• Atlassian certifications (ACP-100, ACP-120, or equivalent).

• Experience with ScriptRunner, Automation for Jira, or similar tools.

• Background in Agile/Scrum delivery environments.

• Exposure to ITIL or IT service management frameworks.

Responsibilities

• Gather business requirements and translate them into optimized Jira and Confluence configurations.

• Create and manage Jira projects, issue types, screens, workflows, permission schemes, and notification schemes.

• Design and implement Jira workflows and screen schemes for complex, high-impact initiatives.

• Evaluate, test, install, and configure Jira and Confluence plugins; manage licensing requirements.

• Support end-users across the organization with Jira and Confluence usage and best practices.

• Leverage Jira APIs and webhooks to build integrations with external tools and automate workflows.

• Develop and maintain custom XML-based Jira gadgets and dashboard components.

• Build and maintain reports, dashboards, and queries (JQL) tailored to team and leadership needs.

• Generate comprehensive documentation on workflows, configurations, and processes to support runbooks.

• Respond to platform incidents, investigate root causes, and implement resolutions.

• Identify and drive continuous improvements to Jira/Confluence to enhance adoption and efficiency.

We offer

• US and EU projects based on advanced technologies.

• Competitive compensation based on skills and experience.

• Regular performance appraisals to support your growth.

• Flexibility in workspace, either remote or our welcoming office.

• Bonuses for article writing, public talks, other activities

• Generous time off, including vacation, national holidays, sick leaves, and family days.

• Personalized learning programs tailored to your interests and skill development.

• Free tech webinars and meetups organized by Svitla.

• Regular corporate online activities.

• Awesome team and a friendly, supportive community!