IT Support Analyst
Support
IT Support Analyst
Szczecin
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
English
Linux
Web technologies
Job description
Online interview
We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at the door, not taking ourselves too seriously and having fun along the way
Who we are:
Squiz has helped organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.
Headquartered in Australia, we have teams and customers across the globe, with offices in New Zealand, the United States, the United Kingdom and Poland.
Right now, we are in the midst of a very important and exciting point in our journey as we transform our business into a SaaS Digital Experience Platform product organisation, putting the power of the products we’ve used to deliver amazing experiences into the hands of our customers.
We’re looking for people like you that want to be a part of this journey of reinvention as we build an amazing Global SaaS product business, with the experience and enthusiasm to use amazing technology in new and creative ways.
Who you would be working with:
Customer Team is responsible for providing front line help desk support to Squiz Clients. We also act as trusted advisors to our customers ensuring the success of their environment.
We offer product and solution 24/7 global help desk support in line with our customer contractual obligations which includes monitoring all services, triage incoming tickets, answering queries and solving incidents and issues wherever possible.
Who you are: Squiz is for everyone. If you’re smart and good at what you do, come as you are.
- Excellent communication and Customer services skills
- Background in Customer Facing IT Support roles in a web / digital environment
- Familiarity working with a ticketing system
- Understanding of Web Application Development concepts
- An ability to be well organised, flexible, proactive and detail orientated
- Strong Polish and English communication skills (B2/C1 level) to support our global customer base.
Technical nice to have's:
- Linux Software (Openresty, php-fpm, postgresql (sql),Squid, Apache)
- Linux Principals (ssh and bash command line, top and system performance, log files)
- Web Technologies (http stack,cache concepts, dns,) and networking fundamentals
What you would do:
As an IT Support Analyst you will be a trusted advisor to our customers ensuring the success of their environment.
You will be responsible for providing front line help desk support to Squiz Clients and ownership of tickets until they are resolved including escalation where needed.
Why work for Squiz?
You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.
Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.
Our benefits include:
- Employment contract or B2B contract (full-time) - you choose
- Flexible working hours between 8-20 (Mon-Fri), occasionally we cover weekends and public holidays
- You choose when to work remotely or feel like an office collaboration day
- 30 days of paid leave, regardless of the length of service
- PLN 1000 annual wellbeing bonus
- Free English online classes
- Private medical care package (Medicover), group insurance
- Free lunch and locally roasted coffee at the office
- A spacious loft office with a place to socialise and relax
- Private, free parking
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