Digital Workplace (DWPS) Operations Specialist with German (work in Gdansk)

The Global Service Desk Team Member will be a part of service desk technicians’ team. The team is primarily an L1 support team providing incident and request management to a global business.

In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded, updated, and resolved in line with the teams’ policies.

WHAT YOU WILL DO:

• Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required

• Onsite and Remote issues troubleshooting

• Level 1 Support around: Windows Administration, iOS and Android Enterprise, Microsoft 365, computer hardware (laptops, screens, peripherals, docking stations etc.), office equipment (printers, scanners, multi-function print devices) and other systems or applications based on Standard Operating Procedures

• Work on system and support documentation

WHAT DO YOU NEED:

• At least 1 year of experience in working as help desk supporter

• Experience working as a support technician in an L1 or L2 capacity

• Accuracy and attention to detail, with good prioritizing skills

• Ability to work unsupervised using own initiative

• Excellent communication skills, with a customer-oriented approach

• Fluent in English and German

NICE TO HAVE:

• Microsoft Endpoint Management certification

• ITIL certification

WE OFFER:

• Competitive base salary

• Employment contract

• Hybrid work (3 days from the office in Gdansk and 2 days from home per week)

• Multicafeteria platform (sport card etc.)

• Private medical care for you and your family

• Holiday funding

• Referral Bonus Policy