ServiceNow Product Lead (CSM)

SPOC is a team of passionate professionals and curious minds, dedicated to helping businesses evolve and thrive with smart, impactful ServiceNow solutions. As a trusted ServiceNow partner since 2010, we’ve delivered over 300 successful projects, making us one of Europe’s leading ServiceNow-focused consultancies.

Briefly about what we do

We specialize in end-to-end digital transformation - from expert advisory to full implementation - enabling organizations to automate workflows, improve efficiency, and adapt quickly to change. Our team brings deep technical expertise and genuine passion, delivering real results for our clients worldwide.

At SPOC, we’re building more than just a company - we’re creating a community grounded in our values: initiative, curiosity, autonomy, and respect. We value bold ideas, celebrate wins big and small, and support each other. Every voice matters, and each team member helps shape who we are today.

Skills we are looking for

🔸 Experience in the area of process-business analysis, implementation and maintenance of ServiceNow platform

🔸 Background in designing and architecting ServiceNow Customer Service Management (CSM) solutions

🔸 Implementation experience based on ITIL and/or SCRUM methodology

🔸 ServiceNow System Administrator certification

🔸 Highly developed communication skills (spoken and written) covering all levels of management and technical and business audiences

🔸 Strong ability to translate business requirements into scalable technical solutions

🔸 Excellent English and Polish language skills - minimum C1

🔸 Ability to work in a team and coordinate activities at different stages of projects

🔸 Proactivity, focus on problem solving and finding improvements

🔸 Willingness to learn and continuously explore new areas

🔸 Highly developed analytical skills

🔸 Willingness to undertake occasional business travel

Nice to have

🔸 ITIL certification

🔸 Higher education in IT area 

🔸 Experience in database design and implementation and management 

🔸 Experience in developing applications using databases

Responsibilities

🔸 Design high-level product, process, and architectural concepts for areas such as CSM or other ServiceNow modules

🔸 Recommend best practices in architecture, process design, integration, and ServiceNow platform usage, ensuring scalability and repeatability

🔸 Implementation and maintenance projects of ServiceNow: building and improving the system and processes

🔸 Working closely with customers to identify requirements and analyze them

🔸 Working closely with the Sales and Presales teams to prepare customer offers

🔸 Converting business requirements into technical language

🔸 Preparing and conducting workshops, trainings, presentations, consultations, analyses and implementation concepts, collecting feedback from customers

🔸 Defining the solution architecture using ready-made components and plugins, as well as custom functions, advising customers on the best approach

🔸 Designing, configuring, developing and testing own solutions

🔸 Assessing and preparing appropriate technical documentation and documentation for the customer

🔸 Close cooperation with the internal project team, Presales team

🔸 Technical consulting on the activation, configuration, integration and customization of ServiceNow products using configuration and, if necessary, scripts

🔸 Coaching and mentoring other project team members, sharing best practices ServiceNow practices and knowledge

What we offer

🚀 Work with a prestigious and fastest growing cloud platform in the world

💻 Opportunity for product specialization in the ServiceNow area

📃 Employment contract or B2B contract

⭐ Development in the area of ​​designing Service Management solutions using cloud computing and SaaS

🌎 Gain experience in the design and implementation of IT processes, Enterprise Service Management solutions and project implementation in international teams

📚 Guaranteed training budget and coverage of all required certifications

⏰ Non-corporate style and hybrid or remote working mode

💪 Support from mentors, access to knowledge portals and industry events

⚕️ Private medical care, team building events and other perks.