Staff Technical Writer (30237)

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

Bring your talent and experience to the Splunk docs team! Join a supportive and collaborative team of writers and editors dedicated to building high-quality content for customers who use Splunk software. We contributed to the Product is Docs book (https://www.splunk.com/en_us/blog/splunklife/the-product-is-docs-second-edition-available-now.html), we created the Splunk Style Guide (https://docs.splunk.com/Documentation/StyleGuide/current/StyleGuide/Howtouse), and we meet regularly as a group to improve our skills and share our knowledge with each other. We engage with our peers throughout the profession to challenge assumptions and provoke discussions about the best ways to develop information, connect with customers, andaddress challenges in the industry.

Technical writers on our team play a vital role in helping Splunk customers configure and manage their products. Splunk platform writers enable the success of technically-minded users including system administrators, data analysts, and knowledge managers. This position also offers the rare benefit of direct communication with the people who use your documentation to accomplish their goals.

As a technical writer at Splunk, you'll work in a fast-paced environment and collaborate daily with cross-functional peers and other technical writers. You’ll create web-based documentation and continuously update it with improvements and new features.

This position is ideal for a writer who enjoys working on a variety of projects and quickly gainingthe technical proficiency needed to contribute independently. You must be collaborative, curious, and persistent with a proactive approach to delivering results. You should have the technical background required to engage directly with software engineers, product managers, and knowledgeable power users of Splunk software. You must be comfortable working in an Agile environment and tracking the work of multiple scrum teams throughout the software development and release cycle.

You will be a great addition to the Splunk Product Experience organization if you:

• Write clear and accurate English-language documentation that enables customers to use and manage Splunk software effectively and efficiently.
• Integrate quickly with new scrum teams to learn their subject matter and build productive working relationships.
• Independently plan, manage, and deliver documentation for Splunk supported add-ons, connectors, and products developed in the Krakow office.
• Work closely with agile development teams, product managers, and designers to define documentation requirements and produce customer-facing docs.
• Discuss technical details and solve problems with engineers, customer support reps, technical writers, and customers every day.
• Follow an established style guide and work with editors to create the best possible documentation for customers.
• Respond directly to user feedback in email and Slack and integrate user suggestions to continuously improve your documentation.

What you’ll bring

• 3-5+ years experience writing documentation for enterprise software products, preferably experience writing for similar technologies.
• Ability to manage time and priorities in a dynamic development environment at a fast-paced company.
• Degree in Computer Science or related field, or relevant professional experience.
• Experience drafting and publishing content.
• Samples that showcase your best work.

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.