ServiceNow Administrator with French

We are currently looking for a ServiceNow Administrator to join the Sopra Steria Polska team and contribute to a project for a leading French broadcasting company.

As a member of an international team, you will be working closely with our foreign client in the telecommunications industry on the development and improvement of the ServiceNow platform.

Your responsibilities

·       Participation in implementation projects

·       Designing new solutions based on customer requirements

·       Providing comprehensive solutions during the implementation of ServiceNow products

·       Implementation of business-defined functions on the ServiceNow platform

·       Evolution of the platform and recommendations for improving the functionality of customer solutions

·       Address any new or unresolved incidents that may affect system performance.

·       Identify and resolve recurring issues by investigating underlying issues.

·       Perform critical incident investigations and determine the root cause to prevent recurrence.

·       Test patches and updates in a non-production environment before applying them to production.

·       Ensure there are no issues after applying the update.

·       Ensure all ServiceNow APIs are functioning properly and monitor for failures.

·       Review and update catalog items to ensure they are aligned with business changes.

·       Verify fulfillment tasks related to catalog items are functioning properly.

·       Ensure documentation of configurations, integrations, and processes is up to date.

·       Review custom scripts (such as business rules, script includes) for effectiveness and best practices.

·       Optimize or refactor code that may cause performance issues

Tech stack on the project:

·       ServiceNow

Requirements:

·       French – B2/C1

·       Previous experience in ServiceNow Administration

·       Good knowledge of Javascript

·       Experience in the process of upgrading software (ServiceNow)

·       Experience in implementing ServiceNow products such as ITSM, DISCOVERY, CMDB

·       Knowledge of ITIL / experience of working with ITIL processes is nice to have

·       ServiceNow Certified System Administrator Certificate is nice to have

·       English is nice to have

Working hours:

·       Between 8 AM and 8 PM (8 hour shift)

·       Hybrid work



What we offer:

·       BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance

·       DEVELOPMENT OPPORTUNITIES (UoP and B2B): conferences, Tech Lunches



If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:

„I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes.”