Specialist IT Productivity

➡️ Why SoftwareOne?

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in over 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en

💡 The role:

We are seeking a dedicated and skilled IT Support Specialist. In this role, you will be the first point of contact for our employees, providing support for computer systems, software, and network issues. Your responsibilities will include handling and resolving user requests, configuring and maintaining IT equipment, and ensuring the security and efficiency of our IT infrastructure. This position requires excellent problem-solving skills, a customer focused approach, and the ability to work effectively in a fast-paced environment.

Responsibilities:

• Provide day-to-day operational support for the endpoint computing environment and all IT-related topics, ensuring that defined SLAs are rigorously met,
• Balance and address multiple user requests daily, ensuring a service experience,
• Handle the procurement, preparation, and delivery of devices to end users, ensuring timely and efficient processes,
• Install and maintain all IT hardware/software available in our subsidiary, ensuring a world-class IT environment,
• Implement appropriate protection measures to ensure the security of data and IT systems, maintaining a secure and reliable infrastructure,
• Advance unresolved tickets or new requests beyond the team's scope to the next level of support, ensuring issues are resolved promptly,
• Participate in implementation of projects, such as deploying new operating systems/applications, to optimally conduct innovative solutions.

✅ What we need to see from you:

• Understanding hardware and its setup, such as laptops, LAN, printers, VPN, and other user devices, to provide effective solutions for our employees,
• A desire and interest to stay up-to-date with the latest changes in software technologies, driving continuous improvement,
• Highly motivated, with a solid sense of ownership and a drive to achieve positive outcomes in all tasks,
• Display a technical and logical thought process, contributing to knowledge sharing within a community (e.g., team, practice, or project), encouraging an inclusive and collaborative work environment,
• Strong time-management skills and the ability to establish reasonable and attainable deadlines for resolution, ensuring efficient workflow,
• Good verbal and written communication skills in English, allowing for clear and effective interactions with a diverse teams,
• Experience in optimally supporting workplace solutions within medium to large organizations (>500 users) would be an advantage.

Sounds good? Then click ‘Apply’ and become a SWOmi.