ServiceNow Architect

WE ARE

SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates are currently working on 2,000+ projects with clients in the USA, Europe, and LatAm. We are about people who create bold things, make a difference, have fun, and love their work.

The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others.

The team builds cross-industry Low-code solutions. We are responsible for both the development of the low-code applications and the delivery of advisory and implementation services to our client base in accordance with the platform design best practices and in accordance with a defined implementation methodology.

IF YOU ARE

• Experienced in the ServiceNow platform, with over 5 years of focus primarily on integrations

• Proficient in verbal and written communication

• Skilled at presenting complex technical concepts to non-technical stakeholders

• Knowledgeable about IT operations and infrastructure management, including network devices, servers, databases, and cloud environments

• Aware of Information Technology Infrastructure Library (ITIL) processes and best practices, particularly those related to IT Operations Management (ITOM) and Configuration Management Database (CMDB)

• Familiar with TM Forum (TMF) API considerations (nice to have)

AND YOU WANT TO

• Contribute to the architectural design and implementation of ServiceNow solutions for Telecom clients, ensuring alignment with industry standards and business objectives

• Take ownership of all integration efforts

• Lead technical workshops focused on integrations

• Collaborate closely with business stakeholders to understand their needs, identify areas for improvement, and translate these into technical requirements

• Serve as a liaison between business and IT, ensuring clear communication and effective solution delivery

• Configure and customize ServiceNow solutions for the Telecom industry, including modules such as CMDB, CSM, ITSM, Event Management, and Vulnerability Response, to meet the specific needs of telecom clients

• Serve as the subject-matter expert (SME) for Telecom operations and best practices, providing strategic guidance and recommendations to clients and project teams

• Validate code to ensure compliance with industry standards and ServiceNow best practices

TOGETHER WE WILL

• Work on the design, delivery, and support of a variety of solutions that help our clients meet business objectives

• Get solutions ranging from large-scale custom-developed low-code applications to cloud-based development and integration services

• Cooperate with top experts in the company

• Take care of your individual career path for professional development and career growth

• Immerse in interesting consulting engagements where you can explore client businesses over the globe