Senior Service Manager

Senior Service Manager

Warsaw | working from home up to 40% | Reference 7086

At SIX Financial Information, our IT organization plays a crucial role in supporting business functions by ensuring the seamless delivery and operation of all IT-related services. We are committed to customer satisfaction and the excellence of services provided. As a member of the Financial Information Service Management team, you will be responsible for maintaining and enhancing the quality of services delivered to our customers. Your focus will be on operations, incident and change management, continuous improvement, service planning, performance metrics, and operational level agreements.

What You Will Do

• ensure high-quality service delivery for a defined portfolio of services
• apply standardized operations, monitoring, and escalation processes consistently
• lead incident resolution efforts, minimizing customer impact and ensuring clear, timely communication
• drive proactive service planning and continuous improvement initiatives
• recommend and implement enhancements to improve service quality, processes, and tools

What You Bring What We Offer

• solid experience in IT Service Management, with broad knowledge of the Software Development Life Cycle and DevOps methodologies
• strong analytical skills and the ability to engage with both technical teams and business stakeholders
• proven ability to communicate technical details effectively to diverse audiences
• proficiency in English
• experience in financial information services, particularly with Market and Reference Data

What We Offer

• Hybrid model up to 40% working from home 
• Private Medical care and life insurance 
• Meal, transportation and electricity allowance 
• Up to 20 days working from abroad / Day for U 
• Access to technical and language learning platforms