Senior Application Manager Microsoft M365

Are you looking for an opportunity in a fast-growing, global IT team where collaboration, innovation, and a stakeholder-centric approach are priority?

As part of Simon-Kucher, our IT works globally as a trusted partner in the company’s journey toward success and navigates the ever-changing technological landscape. As Senior Application Manager Microsoft M365 you support business owners that use our business applications with administration, maintenance as well as consulting and actively shape our employee’s work environment.

What makes us special:

• Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.

• Unlock the power of opportunity. Advance your career in a thriving company that creates positive impact. We invest in your professional development every step of the way.

• Enjoy balance and flexible working. Be empowered to do your best work – we offer flexible and hybrid working, sabbaticals, and paid time off.

• Prioritize your health and wellbeing. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe.

• Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.

How you will create an impact:

• Be responsible for the planning, development, implementation and operation of Microsoft M365 tools (SharePoint, Teams) and Power Platform applications (Power Apps, Power Automate, etc.).

• Collaborate with and consult stakeholders to understand business needs, recommend application enhancements, and drive the adoption of best practices.

• Participate in strategic planning to align Microsoft services with business goals, staying abreast of industry trends and emerging technologies.

• Define operational level agreements within the IT organization and ensure compliance with them.

• Oversee configuration and maintenance of the Microsoft applications in close collaboration with the Simon-Kucher MS operations team.

• Ensure advanced technical support to end-users, addressing and resolving service-related issues according to agreed service level agreements.

• Liaise with software vendors for support, updates, enhancements, and developments, ensuring service level agreements are met.

• Support and enhance knowledge management and digital collaboration based on Microsoft tools and solutions.

• Develop and deliver training sessions for end-users (in collaboration with our Learning & Skill Development team), create detailed documentation, and maintain up-to-date knowledge bases.

• Manage incident resolution and problem-solving processes, conducting root cause analysis and implementing preventive measures.

Your profile:

• Apprenticeship as IT specialist or bachelor’s degree in information systems, computer science, IT, or a related field.

• Around 5 years of experience in Microsoft application management or a similar role.

• Proven experience in developing and customizing applications within the Microsoft 365 environment, including SharePoint, Power Apps, and Power Automate.

• Understanding of web technologies such as HTML5, CSS, and JavaScript.

• Experience with SAAS enterprise software solutions and cloud technologies.

• Familiarity with integration scenarios and process automation scenarios as well as API management.

• Advanced communication skills to effectively convey technical information to non-technical stakeholders and collaborate with cross-functional teams.

• A keen focus on user satisfaction, understanding their needs, and ensuring applications meet their expectations.

• Strong analytical, problem-solving, and organizational skills.

• Proficient in both spoken and written English to effectively communicate with international teams, vendors, and stakeholders.