Delivery Manager in Digital Competency Center (f/m/x)

We are looking for a Delivery Manager to join our Digital Competency Center and take ownership of a portfolio of digital projects and services delivered to international and domestic clients.

This role is focused on predictable execution, commercial performance, and long-term client relationships. You will operate at the intersection of Delivery and Sales, ensuring that what is promised is delivered efficiently, transparently, and with measurable business value. The position requires both delivery discipline and a solid understanding of software services economics.

Your tasks

• Owning a portfolio of software development projects, managing services, and delivering on time, on budget, and in scope

• Providing support for pre-sales activities: shaping delivery approaches, contributing to estimations, participating in discovery workshops, and client meetings

• Managing end-to-end delivery from kick-off through go-live to ongoing service execution, and proactively managing risks, dependencies, and changes

• Monitoring of margin, utilization, and forecast accuracy to ensure healthy delivery economics

• Building and maintaining strong client relationships, including communication with senior stakeholders; identification of service expansion opportunities

• Contributing to shared delivery standards, reporting clarity, and operational consistency within the Competency Center

Requirements

• Minimum 5 years of experience managing software development projects within a services environment

• Strong understanding of delivery economics, including margin management, forecasting, and capacity planning

• Practical experience working in Agile environments and the ability to operate in hybrid or structured delivery models when required

• At least one certification such as PRINCE2, PMI, AgilePM, or SAFe

• Previous work with tools such as Jira, Confluence, or Azure DevOps

• Confidence in client-facing conversations, including communication with senior stakeholders

• Experience supporting pre-sales and delivery shaping activities

• Fluency in English and Polish

Nice-to-have requirements

• Experience with DXP and/or e-commerce platforms such as Adobe, Magento (Adobe Commerce), Sitecore, Optimizely, Liferay, or similar