Senior DevOps Engineer (Voice AI Platform)

Join the development of an advanced voice AI platform that empowers organizations to integrate natural conversational interfaces into their products, services, and applications. This solution enables seamless interactions, while giving enterprises full access to valuable data and analytics, ensuring complete control and ownership over customer engagement and brand experience. One of the key focus areas is building and supporting an active/active multi-region architecture to ensure high availability, scalability, and resilience of the Autonomics platform.

CUSTOMER

Our customer is a leading innovator in the voice AI industry, delivering customized conversational solutions to global brands across automotive, hospitality, telecom, and other industries. Their technology powers voice-enabled experiences that strengthen customer engagement while providing companies with full ownership of user data and interactions.

PROJECT

The project focuses on the development and optimization of the Autonomics platform — a highly available, multi-region infrastructure designed to support conversational AI services. The team is implementing robust DevOps practices to ensure seamless deployment, efficient scaling, and high system reliability across multiple geographies.

RESPONSIBILITIES

• Lead the transformation of the current single-region platform into a fully operational active/active multi-region architecture

• Design and implement intelligent user routing mechanisms to ensure optimal regional access and seamless failover in case of regional outages

• Deliver a robust and scalable multi-region solution within a tight 12-week timeline, ensuring uninterrupted business continuity even during disaster scenarios

• Apply deep expertise in high-availability, large-scale distributed systems, and complex cloud architectures

• Work exclusively with open-source technologies, including Kubernetes, Percona MySQL, OpenSearch, Cassandra, and Redis, to build and optimize the solution

REQUIREMENTS

• At least 8 years of experience as a DevOps Engineer with a proven track record of designing and delivering active/active, multi-region deployments

• Demonstrated ability to successfully execute complex projects within tight timelines without compromising quality

• Strong hands-on experience with Kubernetes, MySQL (Percona), OpenSearch, and Redis

• Expertise in setting up, managing, and optimizing active/active configurations in distributed environments

• Solid experience with automation frameworks and CI/CD pipelines

• Over 5 years of hands-on experience with AWS

• Deep understanding of DevOps principles, Agile methodologies, and modern cloud architectures

• Strong collaboration skills with the ability to work effectively across multiple teams and departments

• Proven skills in risk management, issue escalation, and rapid decision-making in high-pressure scenarios

• Experience with load testing, performance validation, and chaos testing to ensure system resilience across regions

• Proficiency in developing, maintaining, and verifying runbooks for operational readiness

• Experience with parallel development and phased implementation strategies

• At least an Upper-Intermediate level of English

Would be a plus:

• Deep knowledge of distributed systems theory, including CAP theorem and conflict resolution patterns

• Production experience supporting 99.9%+ SLA environments and designing robust disaster recovery strategies

• Expertise in data model design and adaptation for multi-region active/active deployments

• Strong background in network architecture design for cross-region topologies and capacity planning

• Hands-on experience implementing conflict resolution strategies in distributed systems