Junior IT Support Engineer

We are excited to welcome a passionate IT Support Engineer to join our IT Service Center.

As part of a dynamic and professional team, you’ll have the opportunity to provide exceptional technical assistance to clients while working in a fast-paced environment.

We are looking for a proactive, detail-oriented individual with a problem-solving mindset, and a friendly personality, ready to grow and develop in the IT support field.

Responsibilities

• Prepare workplaces for new users (standard PC, laptop)

• Choose workstation configurations, buy workstations and peripheral devices

• Perform installation and configuration procedures

• Provide user support (daily issues)

• Handle warranty repair

• Upgrade hardware and software

• Replace and maintain cartridges and laptop batteries, maintain office hardware

• Install and configure network equipment, commission new facilities

• Register equipment (hardware, software)

• Work with documentation (warranty, accounting)

• Prepare manuals for setting up and using the software

• Participate in system recovery after crashes and malfunction of hardware

• Participate in the development of proposals regarding modernization and purchase of hardware

• Perform other activities for maintenance and development of infrastructure

Requirements

• At least 2-year experience in a similar position

• Strong knowledge of Windows 10 (7, 8.1 will be a plus)

• Basic knowledge of macOS and Ubuntu

• Knowledge of computer components, peripherals, network equipment

• Knowledge of principles and methods of networking

• Intermediate level of English

• Experience in administration of Windows Server 2012 R2, 2016 and Linux (CentOS/RedHat, Debian) will be a plus