Customer Communication Management (CCM) / Document Composition Specialist (m/f/n)

For one of our client's, we are seeking an experienced Customer Communication Management (CCM) / Document Composition Specialist to design, develop, enhance, and support enterprise customer communications across print and digital channels.

The ideal candidate will bring strong hands-on expertise in Precisely Doc1, Precisely EngageOne, Pitney Bowes, Thunderhead / Smart Comm, and Middle Office, along with a solid understanding of document generation workflows, template development, data-driven personalization, testing, and production support. This role is ideal for a professional with strong CCM platform expertise, a structured delivery mindset, and the ability to create accurate, compliant, and customer-friendly communications in enterprise environments.

Key Responsibilities:

• Design, develop, and maintain customer communication templates and document composition solutions using Precisely Doc1, Precisely EngageOne, Pitney Bowes, Thunderhead / Smart Comm, and Middle Office tools (similar technologies/competences are fine).

• Translate business and functional requirements into scalable document solutions for statements, bills, letters, notices, policy documents, and other customer-facing communications.

• Configure business rules, variables, conditional logic, layouts, and reusable components to support personalized and high-volume communications.

• Perform impact analysis, estimation, development, unit testing, defect resolution, and production support across the full software development lifecycle.

• Work closely with business analysts, QA teams, project managers, and client stakeholders to clarify requirements and deliver high-quality output on schedule.

• Troubleshoot document generation, print stream, formatting, and data-mapping issues in batch and enterprise communication workflows.

• Support releases, enhancements, migration activities, and continuous improvement initiatives for CCM platforms and processes.

• Contribute to documentation, peer reviews, knowledge transfer, and mentoring of junior team members.

Required Skills:

• Strong hands-on experience with Precisely Doc1 and/or Precisely EngageOne.

• Practical experience with Pitney Bowes CCM tools and customer communication management platforms.

• Working knowledge of Thunderhead / Smart Comm and Middle Office environments.

• Experience in document composition, template development, print and digital communication generation, and personalized output creation.

• Good understanding of data mapping, business rules, validation logic, batch processing, and document production workflows.

• Experience with analysis, estimation, development, testing, defect fixing, and release support.

• Strong problem-solving, communication, collaboration, and stakeholder management skills.

• Ability to work effectively in production support, enhancement, and project delivery environments.

• English at least B2/C1 level

• Seniority Mid/Sen

Preferred Qualifications:

• Experience in domains such as insurance, banking, benefits, healthcare, or financial services.

• Exposure to end-to-end correspondence lifecycle management and large-scale enterprise communication environments.

• Experience mentoring team members and supporting process standardization and best practices.

• Familiarity with legacy platforms, enterprise utilities, or supporting technologies used in document composition ecosystems.

Offer:

• Rate: up to 200 PLN/h net + VAT

• B2B contract with Shimi

• Location remote

• Start date: asap

• End date: 31.12.2026 (with possibility of renewal)

• Benefits: Luxmed and Multisport card