Solution Manager

The person on this position is responsible for overseeing the task and making sure the work gets done properly. They are not hands-on with the work, but instead they are managing and ensuring the completion of the work.

Responsibilities:

• Overseeing the project tasks and their completion 
• Support on timely delivery of customer focused solution designs for customer IT integration projects
• Drive compliance of documentation requirements for all customer IT projects
• Work with responsible operational departments and IT to assess feasibility for operational cost reduction based on standardized IT solutions with the aim to reduce operational complexity and manual data entry
• Creating visibility jointly with stakeholders on project statuses, time frames  
• Define and embed concepts with the aim to increase the understanding of DB Schenker’s IT infrastructure within the Commercial organization

Qualifications:

• Effective communicator in both written and spoken English
• Strong communication skills both internally and externally with the customer
• Desire and ability to challenge the norm and drive change
• Ability to influence and mediate / identify and remove barriers. 
• Sound understanding of business process and IT capabilities. 
• Ability to see commonalities between customer requests and identify opportunities to improve performance and/or reduce cost
• Ability to apply a consulting approach to help introduce best practise
• Confident to ask the right questions/ use investigative thinking - question ‘why?’ and ‘what if?’ 
• Active listening approach – identify the implied not just the spoken needs and be able to clearly express requirements 
• Attention to details
• Patience and perseverance
• Manages time pressure well 
• Strong team worker