#1 Job Board for tech industry in Europe

  • Job offers
  • All offersWarszawaAdminServiceNow Administrator
    ServiceNow Administrator
    New
    Admin
    Schenker Technology Center Warsaw

    ServiceNow Administrator

    Warszawa
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    B2B, Permanent
    Operating mode
    Hybrid
    Schenker Technology Center Warsaw

    Schenker Technology Center Warsaw

    We are a team of technology lovers who deliver top-quality digital solutions for DB Schenker - a global logistics market leader. 85% of our projects are focused strictly on development, and only a minority relate to maintenance. Joining us, you will deal with matters that already shape the logistics industry's future and challenge the existing status quo. Chatbots, IoT, RPA, and Blockchain are just a few examples. You will have a chance to work with a diverse technology stack and discover our unique Agile approach to the development process.

    Company profile

    Tech stack

      HRSD

      advanced

      ITIL

      advanced

      CSA

      advanced

      ITSM

      advanced

      Agile

      advanced

      Ask P&O/Ask HR

      advanced

    Job description

    Online interview
    Friendly offer

    Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA.


    The ServiceNow Administrator is responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform. This includes trouble-shooting, writing instructions and documentation, working with other technical and non-technical team members, as well as looking for ways to improve existing business processes and solutions. He/she will work with a team to manage the configuration, implementation and maintenance of multiple ServiceNow applications in a fast paced organisation.


    Your tasks

    • Supports analysing requirements, developing specifications and designing innovative solutions to business problems
    • Documents the technical requirements/as-built documentation
    • Maintains ServiceNow support processes and checks that all requests for support are dealt with according to agreed procedures
    • Development, configuration and improvement of workflows and processes
    • Performs day to day support, administration and maintenance of the ServiceNow platform
    • Manage upgrade planning and execution
    • Performs failure analysis and provides recommendations for continuous improvement
    • Investigates and resolves issues (2nd level support) including performance monitoring
    • Prioritises and diagnoses incidents according to agreed procedures
    • Documents and closes resolved tickets according to agreed procedures
    • Escalates unresolved incidents
    • Provides "Go Live" support after introduction of new solutions
    • Uses his/her experience in ITIL processes to manage interfaces
    • Writes knowledge articles and supports end users by answering questions and providing basic training on applications, policies and procedures
    • Develops clear and concise technical and process documentation
    • Supports multiple projects simultaneously in a fast-paced environment
    • Works in an agile environment and is familiar with agile development methods
    • Ensures that implementations and ongoing services are delivered on time and meet client requirements
    • Supports projects by resolving fairly complex program problems
    • Supports internal service review meetings covering performance, quality aspects and processes
    • Provides training for the tool's functionalities in person and/or through other methods
    • Work closely with the SOM architects and development team to assist in the appropriate extension, integration or development of the platform


    Requirements

    • Minimum 1+ year of ServiceNow administration experience
    • Qualified IT specialist (apprenticeship) or Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or another related field
    • ITSM experience and knowledge
    • Good understanding of ITIL
    • Good understanding of ITSM and related services
    • Fluent in English language skills (verbal & written)
    • CSA Certification
    • Good understanding of HRSD
    • Ask P&O related services in ServiceNow
    • Hybrid mode of work
    All offersWarszawaAdminServiceNow Administrator

    Check similar offers

    Administrator Systemów Sieciowych (Linux)

    New
    Diagnostyka S.A.
    Undisclosed Salary
    Kraków
    Linux
    English
    PostgreSQL

    Administrator Jira

    New
    Connectis
    2.8K - 3.57K USD
    Warszawa
    , Fully remote
    Fully remote
    ScriptRunner
    Jira Service Management
    Jira

    Technical Consultant (Microsoft Azure)

    New
    emagine Polska
    5.78K - 6.04K USD
    Warszawa
    Cloud Computing
    O365
    MS SQL

    UAM/IAM Specialist

    New
    ArcelorMittal BCOE
    Undisclosed Salary
    Częstochowa
    , Fully remote
    Fully remote
    MS Excel
    Spanish
    French

    Network Administrator

    New
    cloudatus
    2.55K - 4.59K USD
    Warszawa
    , Fully remote
    Fully remote
    zScaler
    LAN/WAN
    Fortinet