Traffic InApps Technical Support Specialist

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. 

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

Our team in Poland consists of 5 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision. We are responsible for handling current technical issues in mobile apps/mobile games campaigns, run all over the globe.

You Will:

• Handle technical tickets related to mobile app and mobile game retargeting campaigns run globally;

• Perform end-to-end technical investigations of in-app campaigns across RTB House systems, MMPs, and third-party integrations;

• Analyze and resolve complex attribution, tracking, redirection, and data consistency issues, including discrepancies between internal and external reports;

• Conduct root cause analysis using raw data (Excel, SQL, internal tools) and propose effective, long-term solutions;

• Review, validate, and support JavaScript-based tagging and postback mapping solutions;

• Collaborate closely with Technical Account Managers, Business Teams, and internal technical departments to diagnose and resolve issues;

• Participate in onboarding new advertisers and integrations from a technical perspective;

• Contribute to improving internal tools, monitoring, and processes related to in-app tracking and measurement;

• Act as a subject-matter expert for in-app attribution, tagging, and MMP integrations;

• Create and maintain clear technical documentation, tutorials, and best practices for internal teams.

Desired Experience: 

• Fluent English - the technical issues are discussed in this language on a daily basis;

• Ability to work with data and analyze data in Excel/different tools;

• Basic SQL knowledge;

• Basic JavaScript (or other scripting language) knowledge;

• Analytical approach to problem solving;

• Good communication skills, especially in terms of creating brief and precise descriptions of issues while being in touch with other departments;

• Good self-organizing skills.

Nice to have:

• Knowledge what MMP platform stands for and how to use one (e.g. Appsflyer, Adjust, Branch);

• Experience with tracking systems/solutions (Google Analytics, MMP. Firebase, internal business intelligence system);

• Interest in new technologies, online advertising or e-commerce.

We Offer: 

• A flexible cooperation model — remote or hybrid — tailored to your preferences.

• Competitive salary and opportunities for growth.

• Form of cooperation: contract of mandate or B2B contract.

• Collaboration with an award-winning organization that shapes the future of online marketing globally and is, on top, one of the fastest-growing tech companies in Europe, Deloitte - Fast 50 CE and Financial Times 1000: Europe’s Fastest-Growing Companies.

• Opportunity to provide services in a truly international environment with the best people in one of the fastest-growing segments of online advertising with a proven history of customer satisfaction with our AI-powered retargeting technology.

• Opportunity to collaborate at the forefront of the ad-tech industry, shaping the future of digital advertising through data-driven insights.