Functional Consultant / Maintenance – Dynamics 365 Customer Insight Journeys

Responsibilities

• Support clients in implementing and maintaining Dynamics 365 Customer Insights Journeys solutions. 

• Analyze business requirements and translate them into functional specifications. 

• Configure and customize Customer Insights Journeys to meet client needs. 

• Provide ongoing maintenance and troubleshooting for existing implementations. 

• Collaborate with technical teams to ensure seamless integration with other Dynamics 365 modules. 

• Deliver training and documentation for end-users. 

Benefits

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.

• Language Courses – you'll have access to a multi-language learning platform enabling you to practice you language skills and learn new ones!

• Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.

• Cooperation within  an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualifications

• You have a university degree in computer science, mathematics, physics or similar field.

• Proven experience as a Functional Consultant in Dynamics 365 Customer Insights or related modules (e.g. Dynamics 365 Sales). 

• Strong understanding of marketing automation and customer journey orchestration. 

• Ability to gather requirements and design functional solutions. 

• Excellent communication and stakeholder management skills. 

• Fluent communication skills in English and Polish. German language is a plus. 

• Open to working in a hybrid mode, with 1 day per month at our office in Katowice. 

About Cluster Reply

Cluster Reply is the Reply Group company specialising in consulting and system integration of Microsoft technologies. As a Microsoft partner, Cluster Reply is active in Germany, Austria and Switzerland and works within the Reply network with sister companies in Brazil, Great Britain, Italy as well as the USA. The company focuses on innovation and supports customers in their digital transformation. The solutions range from on-premises to cloud applications in the areas of modern workplace and security, business applications, applications and infrastructure as well as data and artificial intelligence.