BI Operations Engineer

Responsibilities

Application Operations

• Operate and support TM1, SAP BO (WebI, Crystal Reports), and SAP Data Services in production.

• Perform regular maintenance, service restarts, fixpack/patch installation, and configuration updates.

Monitoring & Security

• Build and maintain dashboards/alerts for application health, jobs, and services; ensure log rotation and storage monitoring.

• Manage user provisioning, access control (ACL/LDAP sync), and enforce compliance with customer IT security policies.

Infrastructure‑as‑Code (IaC) & Automation

• Automate recurring operational tasks and runbook steps with Python/PowerShell/Bash and scheduling tools; standardize deployment windows.

• Contribute to versioned configuration artifacts and scripted procedures for repeatable operations.

Operational Support

• Handle incidents, service requests, and changes via defined ITIL workflows; document resolutions and contribute to service reviews (ITMR).

• Collaborate with Big Data Platform Engineers and Monitoring Specialists to ensure end‑to‑end service quality across data pipelines and BI apps.

Benefits

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.

• Language Courses – you'll have access to a multi-language learning platform enabling you to practice you language skills and learn new ones!

• Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.

• Cooperation within  an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualifications

• University degree in Computer Science, IT, or a related field.

• Practical experience operating TM1, SAP BO (WebI/Crystal), and SAP Data Services: configuration, patching, troubleshooting, and performance basics.

• Knowledge of ODBC, Tomcat/Apache fundamentals, LDAP integration, and application‑level security/ACL management.

• Scripting for operations (Python/PowerShell/Bash); familiarity with monitoring/alerting concepts and log analysis.

• Clear documentation skills; ability to work in SLA‑governed, ITIL environments and communicate with business/application stakeholders.

• Nice to have: vendor‑specific certifications (TM1/Planning Analytics, SAP BO/Data Services), ITIL v3/v4 Foundation.

• Very good communication skills in English and Polish complete your profile. German or Czech is  a plus. Additional languages are welcome.

• You are open to work in a hybrid mode, with 2-3 days at our office in Katowice

About Red Reply

Red Reply specializes in Oracle Cloud Infrastructure technology with a focus on IaaS and PaaS solutions and offers Cloud Strategy and Migration, Cloud Application Development, Cloud Service Management, as well as Application Service Management and Operations. Red Reply is one of the first Oracle Cloud Managed Service Providers (MSP) in Europe.