Unix Support Analyst with English
Support
Unix Support Analyst with English
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Tech stack
Unix
Job description
Online interview
The Operational Control Centre (OCC) requirements are to provide 24x7 monitoring, management and L1/L1.5 support for Mainframe, Windows, Unix, Network, Storage, SAP, Cloud, and applications. This role requires associates with experience in respective technology at least 1 to 2 years with basic knowledge of ITIL Process, ITSM tool operation and Monitoring Tool Operation.
This team will monitor and troubleshoot issues within the IT Infrastructure environment. This position will be responsible for working with Germany Team to create support and escalation procedures based on the impact to the business. This position will also be responsible for supporting Service Desk team and Technical Team for identifying, resolving and escalating the issues.
6 mainly reasons why you should join us:)
This team will monitor and troubleshoot issues within the IT Infrastructure environment. This position will be responsible for working with Germany Team to create support and escalation procedures based on the impact to the business. This position will also be responsible for supporting Service Desk team and Technical Team for identifying, resolving and escalating the issues.
6 mainly reasons why you should join us:)
- To harness the abundance of talent and ensure no great potential misses out on the opportunity to build a greater future with us, we will introduce you to the International Campus Hiring program.
- Our team is made up of people from all over the world, so to make our communication smooth, we all speak English on a daily basis.
- We value stability of employment, therefore we offer you an employment contract for a period of one year with the possibility of extension.
- Some people prefer to work in the morning, others in the afternoon, and still others are most effective in the evening or night, therefore we offer you flexible working hours, as well as the possibility to work 100% remotely.
- When you start a new job, we realize that you may feel lost and need time to settle in, so you can count on the help and support of your teammates and managers from day one.
- We have also taken care of your health and safety, so you can take advantage of both medical care for yourself and your loved ones, as well as insurance.
Mainly tasks when you join us :)
- Create Incident tickets for outages/exceptions
- Respond to Alerts by following documented process
- Monitoring of UNIX-based systems
- Monitor Logs/Events
- Monitoring thresholds such as CPU Utilization, disk space etc.
- Monitoring mailbox
- Event evaluation with the help of knowledge databases
- Editing the ARS queues
- Receipt and processing of fault reports from customers
- Vendor Co-ordination
- Trouble shooting according to the current incident management process
- Creation of problem tickets upon detection of accumulations or anomalies
- Performing operational tasks (cleanup, password resets, execute standard changes, processing operating orders)
6 reasons that you ready to join us :)
- At minimum 6 Months to 2 years of experience in Windows Monitoring & Management
- Fluency in spoken and written English
- Good Communication skills
- Basic knowledge in ITIL Processes (Event, Incident, Request, Problem, Change, Release, Capacity, Availability)
- Basic Knowledge in ITSM tool IT user operations
- Basic Knowledge in Monitoring tool console operation for Infrastructure Management
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