The Operational Control Centre (OCC) requirements are to provide 24x7 monitoring, management and L1/L1.5 support for Mainframe, Windows, Unix, Network, Storage, SAP, Cloud, and applications.

what we offer?

Excellent global career growth opportunities.
International and multicultural work environment with the opportunity to use English every day.
Employment contract for a period of one year with the possibility of extending the contract.
Flexible work days and hours.
Supportive and friendly teammates and managers.
Life insurance.
Medical care.
Possibility to 100% remote work.

your tasks:

Answering the calls on the service numbers from Application and Infrastructure L3 team
Create Incident tickets for outages/exceptions
Respond to Alerts by following documented process
Monitor Servers using tools
Monitor Logs/Events
Monitoring thresholds such as CPU Utilization, disk space etc.
Monitoring mailbox
Event evaluation with the help of knowledge databases
Editing the ARS queues
Receipt and processing of fault reports from customers
Vendor Co-ordination
Monitoring of the decentralized systems and the networks
Install Approved OS/Security/Application patches
Update Configuration Management Database
Assist in troubleshooting application/Middleware teams in issues arising out of patches applied
Hardware replacement
Trouble shooting Name resolution problems
Start/stop/bounce process

what we expect?

At minimum 6 Months to 2 years of experience in Windows Monitoring & Management
Fluency in spoken and written English
Good Communication skills
Basic knowledge in ITIL Processes (Event, Incident, Request, Problem, Change, Release, Capacity, Availability)
Basic Knowledge in ITSM tool IT user operations
Basic Knowledge in Monitoring tool console operation for Infrastructure Management

Agencja zatrudnienia – nr wpisu 47

Published: 06.12.2021

Office location

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