Senior Business Applications Analyst

Our Internal Business Application Centre (IBACentre) team offers you the opportunity to support our core business functions by implementing applications that enable more efficient work and the delivery of top-notch services. Our team focuses on managing core and global business applications, ensuring their continuous operation, handling customer relationships, and incidents with precision.

We are looking for:

Analyst of applications for resource planning & workforce reskilling

Responsible for coordinating and overseeing the actioning and resolution of assigned service issues/tickets. Reporting to the TalentLink and SkyHive support/service leads with a dotted

line to product owners and solution architects.

Your future role:

• Provide day-to-day second-level support for end users of resource planning & workforce reskilling applications,
• Identify workarounds/solutions and resolve incidents within the agreed service levels,
• Provide guidance on alternative resolutions of recurring or ongoing issues,
• Document troubleshooting or resolution steps,
• Work with the Service Desks to provide updates to the end user on the incident status,
• Engage and coordinate with the vendor, when required,
• Invoke escalation processes; involve multiple resolver groups, as needed.

Apply if you have:

• At least 2–3 years of experience in support,
• Excellent analytical and problem-solving skills,
• Strong communication and interpersonal skills,
• Fluency in English – both written and spoken,
• Good knowledge of MS SQL,
• Good knowledge of API,
• Knowledge of Microsoft Server Fundamentals (managing services, scheduled tasks, etc.),
• Knowledge of Microsoft Azure Fundamentals,
• Knowledge of ITIL processes ,
• Experience with ITSM systems (i.e., ServiceNow),
• Ability to learn quickly with the willingness to upskill in the technical area,
• Any experience with TalentLink/SkyHive or other similar software would be an additional advantage.

By joining us you gain:

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, 
• Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 
• 3 paid hours for volunteering per month, 
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment Process:

• Apply, 
• Talk to our Recruiter on a short HR screening call,
• Get to know each other better during an interview with the recruiter and hiring manager.