SAP Consultant for BTP Support

We’re looking for a support consultant to join our Wrocław team.You should understand customer service processes, feel comfortable with technical topics and tools, and ideally have experience as a process consultant or supporter. To effectively support our cloud solutions, it’s essential to be curious, hands-on, and open to learning cloud technologies such as SAP BTP. If that sounds like you, we’d love to hear from you!

Responsibilities and tasks

• Gaining a functional understanding of applications (including system landscape, process flows and integrations) 

• Deployment & support of cloud solutions developed by proaxia

• Exploring the issues and diagnosing the problems

• Regular application monitoring, data analysis and reporting

• Creating solutions for clients’ needs

• 2nd and 3rd Level Support for our clients across different countries

Your daily routine will include working with our cloud-based customer service solutions integrated with SAP, overcoming obstacles,

collaborating with our consulting, solution and development teams, and supporting clients in resolving various incidents.

Our offer

• Opportunity to build unique skills and gain hands-on experience in the SAP ecosystem

• Challenging and interesting work in an international environment - You will be working with industry experts 

• Learning on the go–no pressure to know everything up front; we’ll help you ramp up

• Hybrid workplace 

• Possibility to attend dedicated language course

• MyBenefit cafeteria platform

• Life insurance & private medical care

Beyond daily tasks, you'll be part of a collaborative team that shares knowledge and tackles challenges together — and of course, you're invited to our team events, office parties, and trips.

Your profile

• Business background and not afraid to get hands-on with technical stuff

• Understanding of service processes (e.g. case management, service orders, field service, spare parts, installed base and equipment management), regardless of the system used

• Eager to explore and learn new systems and workflows

• Open mind and focus on excellent customer service

• Ability to understand web technologies (e.g. HTTP, Cloud Foundry, REST / ODATA, SAP Fiori / UI5, etc.) and to use tools like Chrome DevTools when needed

• Understanding of service processes (e.g. case management, service orders, field service, spare parts, installed base and equipment management), regardless of the system used

• Solid soft skills: open to learning, communicative, proactive, comfortable asking questions, and able to collaborate effectively with consulting, development teams and clients

• Accuracy and attention to details

• Fluent in English & Polish, spoken and written

• Communicative German

• Knowledge/ experience in IT 

• Experience with any of SAP systems is an additional asset:

  • SAP Business Technology Platform (BTP)

  • S/4HANA Service or SAP ECC CS / PM

  • SAP Field Service Management (FSM)

  • SAP Sales & Service Cloud or SAP Cloud for Customer