Incident Engineer

You will be a member of a “L2/L3” tech support team operating in 24/7 shifts, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business and tech teams. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.

Responsibilities:

• Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise
• Monitoring of applications on all layers: infrastructure, service, feature, and business
• Escalating issues according to priority
• Coordinating different teams in order to identify and resolve outages
• Verify service impact on the users
• Send out status updates and document all the events
• Liaising with 3rd party suppliers
• Manage queue of incoming inquiries, determine prioritization, and address appropriately
• Respond to assigned questions, problems and concerns and adheres SLA
• Document resolutions for future reference

Requirements:

• Bachelor’s degree in Computer Science, Math or similar engineering/science fields.
• English level starting from B2 (Upper-Intermediate English)
• Basic knowledge of networking, virtualization, databases
• Experience in working with monitoring systems (Zabbix, Grafana, Dynatrace, Appdynamics, Icinga, Nagios) is a plus
• Experience in L2, L3 support, BA or BI is a plus
• Experience with writing SQL queries and MS Excel formulas is a plus

Soft skills:

• Troubleshooting and problem solving
• Attention to details
• Stress resistance - to stay calm while operating fast and efficient
• Excellent communication skills to deliver information in a clear and correct manner to both business and technical audiences
• Strong relationship building skills – to be able to positively influence the actions of others and work as a team player
• “outside-the-box” thinking

What does it mean to work at Playtika?  

• A competitive salary and performance-based bonuses;  
• Hybrid working mode: Two days from our office, located in the heart of Warsaw (Browary Warszawskie), and three days from anywhere, per week  
• All you can eat! Breakfasts, lunches, desserts, snacks and much more in our Playtika-only cafeteria  
• Access to PlaytiCafe where all of your coffee (and other refreshments) dreams come true;  
• Six “Power Up” long weekends for all, and additional day off for your birthday month;  
• Private medical healthcare and three additional sick leave days;  
• A wellness program in the office: yoga classes, massage chairs and zerobody room;  
• Gaming room with a variety of activities;  
• Flexible working hours and monthly happy hours;  
• Work permit assistance for employees;  
• Corporate celebrations, team buildings, and fun activities.