Service Level Manager (SLM) (relocation to Darmstadt)

Hello,
We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)
The company is made up of people with a huge client base in the country and abroad, for whom we build projects from scratch (UX, UI, frontend, backend, mobile) or in part. We work directly for our clients and also support our partners in their own solutions. This ensures a wide range of projects and the ability to change! We work with clients all over the world.
For the project that we are working on with our partner, we are looking for Service Level Manager (SLM) (relocation to Darmstadt).

Your duties will include:

• Act as the Primary Point of Contact for the Technical Officer

• Manage service delivery, monitor SLA statistics, and prepare monthly and annual performance reports

• Coordinate on-site and off-site activities, ensuring 24/7 service request reception is maintained

• Lead the team through major infrastructure deployments and incident response scenarios

• Perform technical support tasks daily within your specialized domain

Requirements that must be met:

• Strong experience in IT service management (ITIL-based environments).

• Proven leadership experience managing technical teams.

• Ability to combine technical and managerial responsibilities (not a purely administrative role). 

• Experience in stakeholder management and coordination across multiple teams.

• Strong reporting and analytical skills (KPIs, SLA tracking).

• Technical experience at the level of a “Key Person” in one of the domains (Computing, Network, Security, or Storage).

• Proficiency in Atlassian Jira

• Fluency in English

• Residence in or willingness to relocate to Darmstadt (no commuter arrangements)

What we offer:

• We are open and honest and we solve problems instead of generating them.

• Maybe it’s obvious, but we really respect our employees and associates. We used to be software developers, too, and we appreciate that job!

• A small team

• An international working environment and international projects

• Private medical care

• Sports card

Why it’s a good idea to work with People More?

• If you are not satisfied with your work or your tasks, we’ll find a way out together!

• If you get bored, we will offer you a new product and new, fascinating tasks

• We will work on your brand together: you will get an opportunity to attend conferences, including as a speaker, and we will help you publish in recognized magazines and online

• We will facilitate your access to challenges that are usually difficult to get

• At any time, you can talk directly to the board of People More—we talk your language because the company’s founders are software developers and designers!

What does the recruitment process look like?

• A friendly remote initial interview

• A remote technical talk

• The decision to work together!

Salary

180 - 250 pln / h

contract

B2B

Location

Darmstadt, Germany