Functional Application Manager CAD / PLM

Working mode: Remote

Contract type: B2B

Salary rate: 160 PLN/h

Summary: The Functional Application Manager role focuses on managing CAD and PLM applications, crucial for supporting global operations and driving IT transition efforts.

Main Responsibilities:

• Fast and effective 2nd line incident resolution using the BMC ITSM tool.

• Collaboration with other IT departments and business key users to resolve complex issues.

• Timely delivery of service requests.

• Functional requirements analysis.

• Conducting test activities for changes and projects.

• Maintaining up-to-date application documentation for IT and business users.

Key Requirements:

• Minimum of 2-3 years' experience in an IT environment, preferably in offshore or engineering sectors.

• Bachelor's degree or equivalent ability.

• General engineering understanding along with knowledge or keen interest in IT.

• Fluency in English (verbal and written).

• Strong customer relationship skills.

• Ability to work under pressure and manage tight deadlines.

• Flexible working hours, including potential evening or weekend work.

Nice to Have:

• Experience in a global business environment.

• Demonstrated ability to communicate effectively at various organizational levels.

• Proactive identification of opportunities for service quality improvement.

• Willingness to travel occasionally as part of the role.

Other Details:

• Location: Rotterdam, the Netherlands

• Team Structure: Part of the CAD PLM Team

• Company Overview: Operates globally across various industries.

• Sector focus: Offshore wind, geothermal, oil & gas, and civil industries.

• Tools/Methodologies: BMC ITSM tool for incident management.