Senior Writer - Technical Communications

Our Client

Our client is a leader in the SaaS industry, specializing in software solutions for insurance companies. With 20 years of experience, they offer a comprehensive software package that supports key insurance processes such as policies, claims, reinsurance, and payments. They are renowned for their cutting-edge solutions, which they configure and tailor to meet the specific needs of their clients.

Currently undergoing a large technological transformation and building a competence center in Warsaw, the company is moving towards a Cloud Native, multi-tenant platform to modernize its infrastructure. They are making a significant investment in cloud services to create a more scalable, efficient system

Among multiple IT and Finance roles, there is this Senior Writer - Technical Communications role.

Key responsibilities:

• The Technical Communications PM owns the definition and delivery for larger Technical Communication projects, within a Product Area, and articulates a clear documentation solution.
• The Technical Communications PM operates and drives across 2-3 documentation tracks concurrently and across multiple products as a documentation owner and/or lead.
• Provides big picture analysis/recommendations, identifies potential project risks and process improvements, manages scope/scope creep and alignment across other documentation tracks, where applicable.
• The role is a senior writer that is driving documentation needs in collaboration with Project and Development stakeholders, engaging directly and pushing process and deliverables to completion with those stakeholders within a coordinated schedule that aligns to known release dates.
• Analyze user feedback and activity to iterate and improve documentation.
• Discusses and clarifies Technical Communication release requirements.
• Facilitates discussions with multi-disciplinary audiences to gain input on a direction.
• Coaches and mentors junior team members on process and skill development.
• Estimates documentation requirements.
• Degree preferred or equivalent years of practical job experience in a similar function or role.
• Minimum of 5+ years of experience in technical communication with products in software, SaaS or Configuration type products in an agile environment.
• Strong portfolio showcasing high-quality technical documentation.

Key Competences:

• Preferred experience in Property and Casualty Insurance industry.
• Experience owning the definition and delivery for larger Technical Communication projects, within a Product Area, and articulates a clear documentation solution.
• Basic HTML, Microsoft SharePoint, Visio and Visual Studio Online/Azure Dev Ops skills.
• Experience with content management systems and version control systems.
• Experience operating and driving multiple documentation tracks concurrently across multiple products.
• Proficiency in creating and maintaining documentation standards and guidelines.
• Experience facilitating discussions with multi-disciplinary audiences to gain input on a direction.
• Experienced with estimating documentation requirements.
• Strong understanding of technical communication principles.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a team environment as well as work independently and take initiative.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects and meet deadlines.
• Strong analytical skills to interpret user data and feedback.
• Ability to stay updated with industry trends and best practices.
• Ability to mentor and guide junior technical writers.

Salary range & Conditions

• fully remote role from Poland
• B2B cooperation or Job Agreement (umowa o pracę) - as you wish
• 16.000-20.000 PLN
• paid holidays