IT Support Intern

Location: Wrocław (on-site)

This is a paid, full-time internship opportunity.

Opera is looking for an IT Support Intern to join our Company IT team responsible for keeping the Opera workforce productive and well-equipped. This role is ideal for someone passionate about IT, eager to learn, and comfortable juggling a variety of small tasks throughout the day.

You'll be part of a small, hands-on team that interfaces directly with all Opera employees, managing their tech needs and ensuring our internal systems and equipment operate seamlessly. This internship is a fantastic stepping stone for a long-term career in IT or System Administration.

Role & Responsibilities:

• IT equipment & license lifecycle ownership - ordering, provisioning, troubleshooting, repairing, and deprovisioning laptops, peripherals, and software licenses, ensuring accurate tracking and availability.

• On-site and remote helpdesk support - providing first-line IT support to Opera employees, handling walk-ups at the helpdesk as well as requests via Jira, Slack, and email.

• User onboarding & offboarding support – preparing equipment and accounts, ensuring smooth starts and exits for employees and contractors.

• Internal systems support & improvement - supporting and contributing to the development of internal IT systems, including basic scripting and automation of repetitive tasks.

• Vendor & service collaboration – cooperating with external vendors and internal stakeholders to resolve hardware, software, and service-related issues efficiently.

  
  

Job Requirements:

• Technical knowledge: at least 2 out of 3 operating systems (macOS, Linux, Windows) and basic networking knowledge,

• Hardware skills: ability to diagnose, troubleshoot, and maintain laptops, peripherals, and other end-user equipment,

• Communication skills: fluent in English and Polish (written and spoken), able to support users with varying technical levels,

• Organizational & multitasking abilities: capable of managing a high volume of small tasks from multiple channels (Jira, Slack, email, in-person) simultaneously,

• Proactive and learning-oriented mindset: service-oriented, adaptable, empathetic, and eager to develop IT skills,

• Desirable technical skills and background: familiarity with scripting (Bash, PowerShell, Python), experience with ticketing systems and knowledge bases, knowledge of configuration management tools, interest in hardware trends, and a technical education (technical high school, IT technician, ICT, automatics & robotics or similar ). Student status is a plus.

  
  

What’s On Offer:

At Opera, you’ll join a diverse and inclusive team of experienced, supportive professionals who value creativity and collaboration. We work in a flat structure with short decision-making paths, use smart technology, and support your ongoing skill development in a friendly and empowering environment.

Interested?

We’d love to hear from you! Applications are reviewed on a rolling basis, so we encourage you to apply soon. Please submit your CV in English. Have questions about our recruitment process, remote work, or benefits? Check out our FAQ page for more details.