Senior Technical Support Specialist

At Open Loyalty, we help companies acquire, engage, and retain their customers with our robust toolkit of loyalty and gamification mechanics.

Companies use Open Loyalty to launch innovative loyalty programs at scale and introduce features such as points, tiers, rewards, referrals, coupons, challenges, and more, faster than developing them from scratch.

The solution is used by 50+ companies from retail, insurance, and CPG sectors, coming from 27+ markets and including brands such as Limango, Heineken, JTI, ALDO, or the U.S. Soccer Federation. We are 40+ loyalty and technology professionals who are here to disrupt the future of the loyalty industry.

We’re part of the OEX Group (GPW:OEX), which includes 17 companies, 1500+ employees, and generates $185M in revenue.

As a Senior Technical Support Specialist, you will: 

• Be our eyes and ears on the very front of the product, be the first point of contact for our customers;
• Maintain a positive, empathetic, and professional attitude toward clients at all times;
• Act as a trusted partner to our customers while handling their queries; 
• Attend regular video meetings with our clients as well as run training sessions;
• Respond to email queries, solve them, or pass them to our Developers if need be;
• Report issues and support customer accounts;
• Cooperate closely with our Customer Success Team Leader and the Engineering Team;
• Assist our clients in a timely manner, assuring compliance with contracted SLA. 

You will be a perfect match if you have: 

• Fluency in both Polish and English (we’d love for you to be comfortable communicating with English-speaking clients on daily basis);
• Previous experience in supporting a B2B product in a client-facing role;
• Conducted basic testing of APIs using Postman or other tools;
• Basic understanding of creating sequence diagrams;
• Can-do attitude, optimism, and assertiveness;
• Ability to work under pressure;
• Tech-savviness - you are familiar with terms like API and headless.

Things we can offer you…

• We are a successful SaaS product company selling our product to 60+ clients across 40+ countries and counting;
• You will work with our 4 superstar Technical Support Specialists and together you will make a dream team;
• Completely remote work;
• Your choice of hardware as well as all the extras you would need;
• Learning Budget at your disposal;
• Awesome benefits like premium-level private healthcare, Multisport, English classes, and more!