Cloud Operations Manager

Omada Identity is looking for an experienced Cloud Operations Manager to own the reliability, security, scalability, and cost efficiency of our entire Azure environment — across both production and development tenants. Reporting directly to the VP of Engineering, this is an individual-contributor leadership role: you will exercise broad cross-functional influence across all Engineering teams without managing direct reports. Your peer group includes the Release Manager, Engineering Managers, Director of Service Desk & Support, and CISO — all reporting into the same VP-level leadership layer. 

You will be the go-to authority for cloud operations matters — setting direction, driving execution, and acting as the primary escalation point for major incidents and cloud risk. This is a high-visibility, high-ownership position for someone who thrives on operational excellence and can turn complex cloud challenges into clear, well-governed solutions. 

Key Responsibilities:

Cloud Operations & Engineering Reliability 

• Own day-to-day operations of our full Microsoft Azure environment, covering both production and development tenants. 

• Ensure high availability, resilience, and performance of all Engineering systems. 

• Establish and mature observability practices: monitoring, alerting, and dashboarding across all tenants. 

• Drive automation and Infrastructure as Code adoption (Azure CLI, ARM) and automation-first culture across Engineering. 

• Lead capacity planning and scalability strategy in partnership with feature teams. 

Major Incident Management 

• Serve as Major Incident Coordinator (MIC) for critical production incidents, leading cross-functional bridges and executive communication.

• Own root cause analysis (RCA), post-incident reviews, and follow-through on corrective actions. 

• Reduce MTTR and incident recurrence through structured continuous-improvement cycles. 

• Maintain incident response playbooks, escalation frameworks, and on-call runbooks. 

Cloud Risk Management & Security 

• Identify, assess, and mitigate cloud operational and security risks across both tenants. 

• Partner closely with the CISO to align cloud operations with the company's security posture and regulatory requirements. 

• Oversee vulnerability management, patching strategy, and remediation tracking. 

• Drive continuous improvement in cloud security practices: Zero Trust, RBAC, conditional access, Defender for Cloud, identity governance. 

• Support security incident response in collaboration with the Security Operations function. 

Cost Governance & FinOps (Production & Development) 

• Own Azure cost governance across both production and development tenants — budgeting, forecasting, and spend accountability. 

• Implement and maintain cost monitoring, resource tagging, and chargeback/showback models. 

• Embed FinOps best practices across all Engineering teams. 

• Lead optimization initiatives: rightsizing, reserved instances, autoscaling, storage lifecycle policies. 

• Provide cost transparency and forecasting to Engineering leadership and Finance. 

Cross-Functional Leadership & Influence 

• Act as a strategic partner to all Engineering teams — not through formal authority, but through expertise, clarity, and trust. 

• Define operational KPIs and SLOs in collaboration with team leads and Engineering leadership. 

• Collaborate with Architecture, Security, and Product on cloud strategy and roadmap. 

• Champion a culture of operational accountability, reliability, and continuous improvement across Engineering. 

Requirements:

• 6+ years of experience in cloud operations, cloud infrastructure, or site reliability engineering. 

• Proven track record operating large-scale Microsoft Azure environments — deep operational fluency across compute, networking, identity, storage, and security services. 

• Hands-on experience with Infrastructure as Code using Azure CLI and ARM templates at scale. 

• Demonstrated experience leading major incidents in production environments, including executive-level communication. 

• Strong working knowledge of cloud security principles, risk management, and compliance frameworks. 

• Experience driving cost governance and FinOps practices across a multi-tenant cloud environment. 

• Proven ability to influence cross-functional teams without formal management authority. 

• Excellent communication skills — equally comfortable presenting to engineers and to senior leadership. 

Nice to have:

• Microsoft Azure certifications: AZ-104, AZ-305, and/or AZ-500. 

• Experience in regulated or enterprise software environments (SaaS, IGA, or similar). 

• Familiarity with ITIL / IT Service Management frameworks. 

• Hands-on experience with container platforms: AKS, Docker, Kubernetes. 

• Background in Identity & Access Management or a security-adjacent domain. 

What We Offer:

• Competitive compensation package benchmarked to market. 

• Office-based in Warsaw, with flexibility to work from home 2–3 days per week. 

• Direct reporting line to the VP of Engineering — high visibility from day one. 

• Cross-functional mandate: you shape how the entire Engineering department operates in the cloud. 

• Strong professional development support, including certification sponsorship. 

• A collaborative, pragmatic Engineering culture that values ownership and continuous improvement. 

Omada is an equal opportunity employer and qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

At Omada, we are experts in cybersecurity, taking our customers by the hand, helping them to take identity and access management to the next level. We offer you the opportunity to work with passionate, competent people, experts within their field, in an informal and agile organization with a flat structure. We thrive on being challenged and everything we do is anchored in our core values of ambition, teamwork, constant care, and creating value.

The Omada product is rated as one of the very best in the world by analyst firms like Gartner, Forrester, and KuppingerCole and we have a high focus on keep developing our product to meet our customers’ business requirements.