Delivery Ops Manager

Description

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.

The Delivery Ops Manager owns a unified Operations Engine across Sales, Delivery, Finance, Legal, Talent, and Growth/Marketing.

The role centralizes ownership of PMO, tooling (Salesforce/HubSpot), scheduling, bench management, governance, and process design to eliminate operational fragmentation and improve predictability, margin control, and cross-functional alignment

Salary:

PLN 18.000-24.800 (B2B+ Managerial Contract) + 20 paid days off; or

PLN 15,000-20.600 gross (Employment Contract).

Key responsibilities:

• Build and run the PMO (audits, delivery standards, risk reviews, EVM discipline).

• Own scheduling and bench management with daily visibility and capacity planning.

• Drive forecast accuracy, margin governance, and revenue leakage reduction.

• Design, roll out, and enforce SOPs across all departments.

• Coordinate cross-functional operations (legal, finance, talent, marketing).

• Own operational reporting and dashboards.

• Govern tooling, integrations, and workflow automation.

• Line-manage bench/scheduling and PMO roles.

Requirements

• 5+ years in Delivery Operations, Operations, or PMO.

• Strong ITIL-based operational experience.

• Proven cross-functional coordination (Sales, Delivery, Finance, Legal, Talent).

• Solid understanding of forecasting, scheduling, and gross margin management.

• Hands-on experience in process design and operational governance.

• Strong analytical and systems-thinking skills.

• Experience with Salesforce, HubSpot, or similar tooling.

Nice to Have

• Salesforce or HubSpot certification.

• PMP / PMO / Lean Six Sigma.

• SQL or BI literacy.

Benefits

• Access to the WorkSmile platform offering benefits adapted to your preferences:

• Multisport card,

• Private health insurance package,

• Life insurance,

• And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).

• Support for your growth – a head/manager’s budget available to every employee.

• Discounts on Apple products.

• Various internal initiatives: webinars, knowledge sharing sessions, .