Middle Technical Writer

N-iX is looking for a motivated and experienced Technical Writer to join our value team. Within this role, the person will be responsible for developing comprehensive internal and external-facing documentation that meets organizational standards. This role is a key contributor to the client’s ongoing growth. Our client is a forward-thinking, growth-oriented healthcare services and technology company that provides state-of-the-art pharmacy solutions.

Responsibilities:

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.

• Independently gather information from subject matter experts to develop, organize, and write user manuals, product catalogs, data dictionaries, release notes, technical specifications, onboarding materials, processes, and API documentation.

• Create diagrams, flowcharts, and visuals to support written content.

• Maintain version control and change tracking for documentation across product releases.

• Enforce and evolve documentation standards, company style guides, and templates.

• Advocate for documentation quality and usability across teams.

• Work with Development and Product leads to identify all documentation requirements.

• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

• Maintain teams’ confidence and protect operations by keeping information confidential.

• Performs periodic reviews and analyses of current documentation to ensure nothing is outdated.

• Participate in all Scrum events - daily stand-ups, sprint planning, sprint retrospectives, backlog grooming, and product demos to stay current with product updates and new features.

Requirements:

• Minimum of 2 years of experience as a Technical Writer in a software development environment.

• Experience with Confluence.

• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.

• Strong understanding of document development lifecycle (DDLC).

• Experience in writing technical content for APIs - mandatory. SaaS products/Developer tools - nice to have.

• Proven ability to quickly learn and understand complex topics.

• Previous experience writing documentation and procedural materials for multiple audiences.

• Superior written and verbal communication skills, with a keen eye for detail.

• Ability to work independently and manage multiple projects simultaneously.

• Ability to work independently and with others, covering US Eastern Time Zone (GMT-4) - Working hours: 11:00-19:00.

• Extremely organized with strong time-management skills.

• Advanced skills in documentation tools and technologies.

Nice to have:

• Familiarity with UX/UI design principles.

• Experience using API testing tools (e.g., Postman, Swagger).

Education:

• A bachelor's degree in English, communications, or a degree in a technical field such as IT, computer science, healthcare, or engineering.

Languages:

• English – Advanced. Excellent command of English with strong grammar, spelling, and writing clarity.