FIS Quantum/Echos Production Support Service Engineer

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General  Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Key Responsibilities:

• Provide end-to-end support for FIS Quantum and Echos treasury management systems

• Maintain static data within the Quantum environment to ensure system integrity

• Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum

• including reports and action-based triggers

• Identify and resolve interface issues with bank statements and cashflows

• Configure, troubleshoot, and fix Cash Xplorer functionality

• Support core treasury processes including In-House Banking (IHB), Cash forecasting,

• and Intercompany Settlement

• Learn internal systems to provide comprehensive end-to-end support to users

• Receive, analyze, and prioritize related support tickets

• Provide timely solutions to users

• Document resolution steps and knowledge base articles

• Support system upgrades and patches

• Monitor system performances and recommend improvements

Technical Operations

• Apply strong Oracle/SQL Server database expertise to maintain system performance

• Author and optimize SQL queries for data extraction and reporting

• Apply working knowledge of the Quantum data model to troubleshoot complex issues

• Work with Golden Gate and Datapipelines technologies for data integration

• Support integration points between FIS systems and Oracle Fusion AGIS/GL modules

• Utilize FIS ticketing system to manage and track support requests

Governance & Compliance

• Maintain SOPs, process documentation, and impact assessments for system updates

• Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity

• Ensure financial data accuracy, SOX compliance, and internal control adherence

• Participate in change management processes to minimize operational disruptions

Required Qualifications

• 5+ years’ experience with FIS Quantum and Echos treasury management systems

• Hands-on experience in static data maintenance within financial applications

• Proficiency in Oracle/SQL Server database concepts and SQL query authoring

• Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum

• Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement

• Familiarity with bank statement and cashflow interfaces

• Experience with Cash Xplorer configuration and troubleshooting

• Working knowledge of Golden Gate and Datapipelines technologies

• Understanding of SOX compliance requirements for financial systems

• Experience with FIS support tools including the FIS ticketing system

This role requires a blend of financial systems knowledge and technical troubleshooting skills to maintain critical treasury management systems and provide exceptional support to business

users.