Service Provider Networking Engineer

Your duties:

·        Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.

·        Troubleshoot Product

·        Codes and Configuration issues.

·        Ensure On-Time escalation to L3 and Engineering(R&D) teams

·        Ensure consistent customer satisfaction.

·        Document all communication with customers in the CRM

·        Notify/Discuss with L2/TL/Manager on Tickets that require assistance.

·        Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.

·        Plan and constantly work on upgrading tech and product expertise.

·        Contribute to the knowledge base/ Tech Forum.

Your profile:

·        +1 years’ experience in networking support (TAC) – mandatory

·        Fluency in German – mandatory

·        Fluency in English – mandatory

·        CCNA – Equivalent or Networking Concepts.

·        Bridging and Switching Concepts, LAN Technologies such as TCP/IP Ethernet - CSMA/CD

·        STP, RSTP, MSTP, VLAN tagging

·        Making recommendations for wireless network optimization, additions, and upgrades to meet business requirements

·        Good Knowledge of DHCP, ARP, DNS, and Small Home / Office networking (NAT, STUN, IPv4).

·        Documenting network infrastructure and design

·        Understanding of 802.11 protocol, WLANs, RSSI, etc.

·        Good Knowledge in Routing concepts, with good knowledge in Routing Protocols like: RIP, OSPF, IGRP, EIGRP, BGP

Nice to have:

·        VoIP knowledge SIP, H323 (Good to know)

·        Wireshark (Good to know)

·        Linux (Good to know)

·        API Basics – JSON, Postman, client / server design (Good to Know)

·        Wireshark (Good to know)