Senior Network Operations Engineer

Role Title: Senior Network Operations Engineer

Job Description – Key Responsibilities

• Lead the resolution of complex customer cases involving satellite ground network performance, routing anomalies, or connectivity degradation

• Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with SDN, RF, and operations teams

• Perform detailed root cause analysis (RCA) for customer-impacting events

• Act as a subject matter expert (SME) for escalated networking issues including:

  • BGP peering

  • DNS failures

  • Throughput bottlenecks

  • Path optimization

• Proactively identify support gaps and contribute to tooling, diagnostics, and automation

• Develop troubleshooting playbooks, technical guides, and knowledge base articles

• Work in rotating shift schedule (weekdays + weekends) with on-call coverage

Technical Expertise – Must Demonstrate SME-Level Proficiency in ONE Domain

🛰️ Satellite / RF Domain

• Hands-on experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment

• Understanding of antenna specifications (gain, beamwidth, polarization, radiation patterns)

• Hands-on antenna installation, maintenance, troubleshooting

• Experience with satellite communications systems and LEO/GEO architecture

OR

🌐 Network / ISP Domain

• Deep expertise in network troubleshooting including:

  • Internet connectivity issues

  • Routing behavior analysis

  • DNS resolution failures

  • Performance bottlenecks

• Strong hands-on experience with: 

  • BGP

  • OSPF

  • Multi-provider routing

• Experience with network diagnostic tools (looking glass, path analysis)

• AWS networking services:

  • Transit Gateway

  • Direct Connect

  • Cloud connectivity architectures

• Ability to diagnose regional infrastructure problems (fiber cuts, routing changes, latency degradation)

Core Requirements (All Candidates) 

• 5+ years of experience in technical support or operations roles with focus on system troubleshooting and direct customer engagement 

• Multilingual Support: Providing technical support in English (B2) and/or French/Spanish/German language.

• Strong track record of analyzing complex technical issues and managing customer escalations through resolution

• Excellent verbal and written communication skills with ability to explain complex technical concepts to enterprise customer engineering teams

• Experience documenting technical solutions, standard operating procedures, and troubleshooting guides

• Strong background in NOC operations with experience in emergency response and on-call support scenarios

Preferred Qualifications

• CCNA / CCNP certifications

• AWS Certified Solutions Architect – Associate

• Cross-domain knowledge (Satellite + Network)

• Automation & scripting (Python, Bash)

• Regulatory knowledge (FCC, ITU)

• Experience in 24x7 enterprise operations

• Knowledge base / runbook creation experience

• ISP peering operations familiarity