Senior Site Reliability Engineer

The Emergency Call Routing team is responsible for SaaS solutions that provide geospatial and traditional call-routing capabilities to communities, regions, and states. These systems are ultra-highly available, providing the service to route any caller dialing 9-1-1 (or 1-1-2, etc.) to the appropriate public safety answering point (PSAP) as quickly as possible. This position supports all of the Emergency Call Management organization.

Job Description

As a software engineer on the Emergency Call Management site reliability engineering (ECM-SRE) team you will join a team of talented software engineers who work directly with product and engineering teams to constantly improve reliability across our suite of public safety products.  

Your responsibilities will include:

• Architecture and implementation of Monitoring/Observability objectives.  This includes maintenance of Alert response playbooks.

• Creation and reinforcement of the HA and reliability strategy.

• Triage of customer-reported incidents and problems to the proper software team, requiring troubleshooting and problem management skills.

• Maintenance and reporting of SLOs and error budget.

• Facilitation of Chaos Engineering activities with multiple engineering teams.

• Developing the SRE culture and sharing best practices across Motorola Solutions’ Emergency Call Management organization.

• On-call support alongside multiple engineering teams for products and services in production.  This role focuses on Incident Command to maintain focus and direction of the incident process.  This is essential to meet regulatory reporting requirements.

• Assist Motorola Solutions’ customer support teams in creating customer facing communication documents, requiring strong communication skills.

• Facilitation of Failure Mode and Effects Analysis with multiple engineering teams.

The right individual will have a passion for observability, reliability, automation, incident response, and enabling innovation. 

Basic Requirements

• BS in Computer Engineering (or equivalent degree)

• 4+ years of professional software development

• Excellent communication skills

• Experience with Incident Response in Enterprise Environments

• Experience developing cloud-based applications (Azure/ AWS)

• Experience developing REST-based APIs and implementing microservice principles and architectures

• Experience with modern DevOps tooling (including CI/CD pipelines)

• Familiarity with the concepts involved in designing a high-availability architecture

• Familiarity with observability and monitoring

• Familiarity with automated testing

• Creativity and persistence when solving complex problems

• Enthusiasm for learning key technologies, architectures, processes, and best practices

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your work, you’ll get the following:

• Contract of Employment (UoP)

• IP Tax Relief (up to 65%)

• Private medical coverage, Multisport

• Life insurance (two annual incomes), 

• Employee Stock Purchase Plan – 15% discount for buying Motorola’s Stock units, 

• Employee Pension Plan – 3,5 % of the month’s salary gross, which goes to the retirement account

• Yearly salary increase (depends on individual performance)

• Yearly bonus (depends on company performance)

• Flexible working hours (usually the day starts between 7-10), 

• 8 hours working day (30 minutes lunch break included).

• Hybrid/ remote work