Senior Repair Process Specialist

Global Repair Services Operations provide the product repair support for warranty and non warranty for the Motorola Solutions Products in the region.

Currently, the EMEA Repair Operations support multiple countries within the regions. Our goal is to provide seamless experience to Motorola Solutions customers in the moment that matter.

Job responsibilities:

• Investigates, proposes, develops, optimizes and evaluates processes and equipment

• Performs experiments, analyzes data and/or failures, and determine root causes for failures

• Monitors assigned operations to ensure compliance with quality standards and approved methods

• Represents the Business Users, working closely with Stakeholders to translate User Requirements into Business User Stories 

• Creates specifications for reports and analysis based on business needs and required or available data elements

• Provide consultation to cross-functional teams to address business issues

• Develop key metrics, dashboards, and associated data views to support management decision makers

• Drive continuous improvement through trend reporting analysis and metrics management

• Apply investigational skills to monitor, audit, and analyze potential issues and produce root cause analysis report

• Review, audit and approve supplier invoices on a weekly and monthly basis to ensure integrity of reporting

• Establish and maintain relationships with key stakeholders and suppliers

• Time to time projects will be assigned to lead on i.e customer satisfaction project, digitalization, transformation and automation project, and process/cost continuous improvement project

• Prepare project plans and schedules. Provide status updates of assigned projects to the management.

Basic Requirements:

• A bachelor’s degree in IT, business/corporate, management or engineering field

• Experience in financial analysis, data flow analysis and project management

• Fluent English

• Analytical thinking and problem-solving skills

• Soft skills, such as leadership abilities and excellent written and verbal communication

• Technological proficiency and technical knowledge

• Demonstrated expertise in your area of specialization

• Strong communication and interpersonal skills

• Critical thinking

• Able to support globally function with different time zone

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.

Also, to reward your hard work you’ll get: 

• Flexible working hours,

• Hybrid mode,

• Comfortable working conditions (high class offices, parking space),

• Competitive salary package,

• Strong team-oriented culture,

• Contract of employment,

• Private medical & dental coverage,

• Life insurance,

• Multisport card or MyBenefit vouchers

• 1000 PLN for spectacles,

• Employee Pension Plan (PPE),

• ESPP - Motorola Solutions stock programme,

• Trainings and broad development opportunities,

• Volleyball field and grill place next to the office,

• Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.,

• Access to wellness facilities and integration events,

• Motorola Solutions is supporting CSR activities and encourages employees to participate.