Product Management Specialist

We are seeking a passionate and experienced Product Management Specialist to lead the strategic integrations and execution of our 3rd party developer dispatch portfolio. You will be responsible for defining the product roadmap, and near-term strategy to drive growth, innovation, and customer satisfaction. This is a high-impact role that will directly influence the success of our company and the security of our customers and their businesses.

Job Description

1. Develop and maintain a deep understanding of the market, customer needs, competitive landscape, and industry trends for SaaS solutions
2. Define the product vision, strategy, and roadmap to align with the company's overall sales and success objectives
3. Establish key performance indicators (KPIs) and track product performance against goals
4. Conduct market research, competitive analysis, and user research to identify opportunities and prioritize product development
5. Lead the development and launch of new features, functionalities, and product updates
6. Collaborate closely with engineering, marketing, and sales teams to ensure successful product development and go-to-market execution
7. Understand and manage key supplier relationships and identify strategic partnership opportunities to amplify product value
8. Manage the product backlog, prioritize features, and define acceptance criteria for product requirements
9. Advocate for the customer experience within the company and champion a customer-centric product development approach
10. Gather and analyze user feedback to identify areas for improvement and enhance the user experience
11. Collaborate with customer support and success teams to address customer concerns and ensure product satisfaction
12. Foster a collaborative and innovative work environment
13. Effectively communicate product vision, strategy, and progress to stakeholders
14. Promote industry trends, technologies, and best practices for product management
15. Continuously evaluate and refine product development processes to optimize efficiency and effectiveness

Qualifications:

1. Bachelor's degree in computer science, engineering, business, or a related field
2. 3+ years of experience in product management or related field
3. Experience in SaaS and/or working for external vendors / stakeholders
4. Proven track record of successfully defining, developing, and launching successful products
5. Excellent communication, presentation, and interpersonal skills
6. Ability to work independently and manage multiple projects simultaneously
7. Ability to communicate and work well with 3rd-party vendors on a regular basis
8. Passion for creating innovative and impactful products