Junior Order Support Specialist (mixed shift)

Job Description

Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed Channel Partners across North America. As a crucial member of the Order Management team, you'll be at the heart of our operations, liaising closely with internal

stakeholders, as well as Customers. This role not only promises growth and

development but also a chance to make a significant impact in our organization.

As a (Junior) Order Support Specialist, you will develop expertise in a specific function, assuming ownership of the process per the assigned role. Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities. 

- Order Processing: Receiving and processing customer orders, ensuring accuracy in terms of product selection, pricing, and quantities.- Order Tracking: Monitoring the status of orders throughout the fulfillment process, from entry to delivery, and providing updates to customers and internal stakeholders.- Customer Service: Addressing customer inquiries related to their orders, including questions about products, shipping times, order modifications, and any issues or complaints.- Handling the inbound calls- Working with shipping and logistics departments to arrange for the timely dispatch and delivery of orders.- Close cooperation with internal stakeholders (finance, credit, product  groups, project managers, sales etc.)- Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements- Adapting to a fast-paced business with a focus on first in, first out cycle time - Understanding that working as a team is a must and cooperation with others is essential- Prioritizing team’s goals and contributing to keep a good working atmosphere in the workplace.

Please note that this is a mixed shift position (morning shift 9 am - 5 pm, afternoon shift 2 pm - 10 pm).

Basic Requirements

- English skills at B2/C1 level

- Familiarity with Salesforce and Google Workspace is preferred

- Bachelors/Masters degree preferred- Similar work experience required (min 1 year)

- Ability to identify and solve problems on their own

- Supporting peers in problem solving

- Taking ownership of problem resolution- Team player attitude is a must

- Experience with working under time pressure / tight deadlines

- Continuous learning mindset

- Capability to prioritize and efficiently handle various responsibilities

- Adapting to change

- Attention to detail

We offer:

- Contract of employment

- Hybrid work model and flexible working hours

- Comfortable working conditions (high class offices, parking space)

- Competitive salary package

- Strong team-oriented culture

- Private medical and dental coverage (Medicover)

- Life insurance

- Cafeteria program for benefits (multisport card, cinema tickets, etc.)

- 1000 PLN for spectacles

- Employee Pension Plan (PPE)

- ESPP (Motorola Solutions stock programme)

- Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)

- Access to wellness facilities and integration events

- Mixed-shift bonus