Helpdesk Specialist
Support
Helpdesk Specialist
Warszawa
Type of work
Undetermined
Experience
Junior
Employment Type
B2B
Operating mode
Office
Tech stack
Windows 10
Windows 7
LAN
WAN
Active Directory
Microsoft Office
Outlook
Mobile os
Job description
Online interview
Leading global investment bank is looking for Helpdesk Specialists to join their team in Warsaw.
Tasks:
- Address end user queries and issues via phone, emails and chat support.
- Provide world class quality of service to end users throughout the resolution process.
- Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed notes, managing ticket backlog etc.
- Be willing to learn and develop subject matter expertise in the systems and products the team support
Skills:
- High School diploma required.
- Minimum of 2 years working in the technical support field.
- Sound technical knowledge troubleshooting skills and support experience with the following:
- Microsoft Windows platform (Windows 7, 10)
- Networking, LAN , WAN, corporate enterprise domain infrastructure environment
- Windows desktop and server operating system
- Microsoft Active Directory
- Microsoft Outlook (2016 and M365)
- Good understanding of the Microsoft Office products such as Word, Excel and Power Point (both 2016 and O365).
- Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
- Ability to perform Mobile OS (iOS/Android) application troubleshooting.
- Good understanding of English and good communication skills is a must.
Additionally:
- Any candidates with proficiency in Japanese, Mandarin or Korean will have the opportunity to work alongside the Asian language support team.
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