Helpdesk Specialist

Support

Plac Europejski, Warszawa

McGregor Boyall

Undetermined

B2B

Junior

Office

Net per month - B2B

Leading global investment bank is looking for Helpdesk Specialists to join their team in Warsaw.

Tasks:

Address end user queries and issues via phone, emails and chat support.
Provide world class quality of service to end users throughout the resolution process.
Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed notes, managing ticket backlog etc.
Be willing to learn and develop subject matter expertise in the systems and products the team support

Skills:

High School diploma required.
Minimum of 2 years working in the technical support field.
Sound technical knowledge troubleshooting skills and support experience with the following:
Microsoft Windows platform (Windows 7, 10)
Networking, LAN , WAN, corporate enterprise domain infrastructure environment
Windows desktop and server operating system
Microsoft Active Directory
Microsoft Outlook (2016 and M365)
Good understanding of the Microsoft Office products such as Word, Excel and Power Point (both 2016 and O365).
Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
Ability to perform Mobile OS (iOS/Android) application troubleshooting.
Good understanding of English and good communication skills is a must.