Technical Support Analyst

At Madiff, we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. With operations in Poland, Portugal, France, and the UK, we specialize in AI, DevOps, Cybersecurity, supporting industries like Telecom, Banking, and Hi-Tech.

We are seeking a Technical Support Analyst to join our team and provide top-tier support to our US-based clients. This role offers the chance to work with cutting-edge technology, collaborate with global teams, and develop your skills in the fast-paced world of business and IT integration.

What you’ll do:

• Act as the primary point of contact for assigned client accounts, ensuring strong and lasting relationships

• Translate business requirements into clear technical specifications for seamless project implementations

• Collaborate with cross-functional teams on release management, compliance, and service desk operations

• Identify opportunities for service improvements and ensure SLAs are consistently met

• Provide first-line service desk support as needed (some 24/7 availability may be required).

What we’re looking for:

• Bachelor’s degree in IT or a related field (Master’s students also welcome!)

• 2 years of relevant experience

• Familiarity with financial services software, APIs, and tools like Postman

• Basic knowledge of Oracle PL/SQL, C/C++, or VB.NET

• Fluency in English, both spoken and written

• Strong analytical skills and a passion for problem-solving

Why join us?

• Private medical care

• Work in a supportive, international team with exciting career growth opportunities

• Gain hands-on experience with innovative technologies

Ready to take the next step in your career? Apply now and be part of a team that makes a real impact!