Incident Manager

At Madiff, we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. With operations in Poland, Portugal, France, and the UK, we specialize in AI, DevOps, and Cybersecurity – supporting industries like Telecom, Banking, and Hi-Tech.

Are you ready to take ownership of critical incident response in a global payments environment?

We're looking for an Incident Manager to join our client's Operations team, helping to maintain the availability of high-impact payment applications used by millions worldwide.

Your responsibilities will include:

• Acting as the first point of contact during major and minor incidents affecting payment platforms

• Coordinating real-time response across internal support teams, vendors, banks, and senior stakeholders

• Leading and facilitating bridge calls involving developers, administrators, and executive leadership

• Preparing and distributing incident status updates, reports and RCA documentation

• Assisting with regulatory reporting, including escalation to WWNOC and compliance teams

• Supporting disaster recovery simulations, change tracking, and incident-related audits

• Contributing to process improvements and SOP documentation

What we are looking for:

• 4+ years of experience in Incident Management or NOC Coordination

• Solid understanding of ITIL

• Familiarity with incident, problem and change management processes

• Strong communication skills – able to engage with both technical and non-technical stakeholders

• Experience working in remote, distributed teams (UK/PL/DE time zones)

• Willingness to cover on-call shifts (1 week/month)

• Fluent English and Polish – both written and spoken

What we offer:

• Remote-first work model

• Paid on-call rotation aligned with UK time zone

• Comprehensive medical care

If you're ready to step into a dynamic, high-impact environment – we'd love to hear from you!