Junior Product Support Specialist

About Us

Macrobond is a leading provider of global economic and financial data and technology for investment professionals. Our customers include over 900 firms spanning the buyside, sell side, corporate and academic sectors.  

Our platform, rich in intellectual property and supported by a rapidly expanding global team, ensures we remain at the forefront of our industry. With the backing of Francisco Partners, a prominent global tech investment firm, we operate as a truly international company. Our headquarters are in Malmö, Sweden, and we have key offices in Gothenburg, London, Poland, Lisbon, Hong Kong, and New York

Job Overview

Our growth as a company means that we need to grow our support team as well, which is why we’re looking forward to having you on board our team as a Junior Product Support Specialist. You will be responsible for first-line communication with customers (and prospects) of Macrobond, mostly performed via e-mail. Questions that you will have to answer will be mainly related to Macrobond application data, functionality, and technical issues

Job Responsibilities

• Providing product support to our clients from different locations around the world 

• Finding solutions for product, data and technical questions and issues in our knowledge base and through creative experimentation 

• Working in a rotating shift system, including some holidays 

• Striving for excellence in providing top-notch support for our clients 

• Developing your own economic, analytical and technical knowledge 

• Cooperating with other team members & your team manager 

• Work in shift system (day shift 8:00-16:00 and evening shift 16:00-00:00) 

Required Qualifications and experience

• Very good level of English in speech and writing - needed for client contact and communication between teams & locations, 

• Willingness to learn skills from different fields, including IT (we'll teach you all you need to know), 

• A positive, friendly attitude, 

• Research and web browsing skills, 

• A university degree is not a must but a big asset. 

What do we offer

• A competitive salary 

• Stable position in a growing business with a "people first" atmosphere

• Private health care and sport benefits

• Cafeteria platform

• Language learning platform

• Internal, external or online (e.g. Udemy) training possibilities 

• Hybrid work model

• A modern office in the city centre with an amazing chillout space.

Our commitment to Diversity

At Macrobond, diversity, equity, and inclusion are fundamental to our culture and success. We are committed to fostering an environment where all individuals are respected, valued, and empowered to contribute their unique perspectives.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

By joining our team, you become part of an organization that believes diversity drives innovation and strengthens our collective performance. Apply today and be part of our ongoing journey of growth and inclusion.

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Apply today and become part of our exciting journey!