2nd line support

2nd Line Support Engineer (Hybrid – Berlin)

We are seeking a motivated 2nd Line Support Engineer to join our Berlin-based team. The ideal candidate has experience in supporting VMware, multi-cloud environments (Azure, GCP, AWS), and scripting (Bash, Python, or PowerShell). You will play a crucial role in resolving escalated technical issues, ensuring system reliability, and supporting infrastructure in a hybrid IT environment. Familiarity with Kubernetes, backup solutions, and traditional deployment models is a plus.

Key Responsibilities:

• Issue Resolution:
• Handle escalated technical issues from 1st Line Support, providing effective resolutions within SLAs.
• Multi-Cloud Environment Operations:
• Assist in managing resources in Azure, GCP, and AWS.
• System Automation and Scripting:
• Develop and execute scripts (e.g., PowerShell, Bash, Python) to automate recurring tasks and optimize workflows.
• System Monitoring:
• Monitor systems using tools like Dynatrace, Splunk, or Datadog, proactively addressing issues to prevent downtime.
• Backup and Disaster Recovery:
• Support system backup strategies using tools like CommVault or Veeam and assist with recovery processes when necessary.
• Documentation:
• Maintain detailed technical documentation and update knowledge bases to streamline support processes.

Required Work Experience:

• IT Infrastructure Support:
• 3-5 years of experience in IT infrastructure, including server and cloud environments.
• Cloud Environment Support:
• Hands-on experience in Azure and/or GCP cloud platforms.
• Backup Tools Knowledge:
• Experience with tools like CommVault or Veeam.
• Networking Basics:
• Familiarity with DNS, DHCP, and Active Directory configurations.

Technical Skills:

• Virtualization and Cloud:
• Proficiency in VMware and cloud platforms (Azure, GCP, and AWS).
• Scripting and Automation:
• Ability to write scripts in PowerShell, Bash, or Python.
• Monitoring Tools:
• Experience with monitoring and observability tools such as Dynatrace, Splunk, Datadog, or VMware vRealize.
• Backup and Recovery:
• Knowledge of backup solutions and disaster recovery processes.
• Containerization and IaC (Optional):
• Familiarity with Docker, Kubernetes, and Terraform is a plus.

Competencies & Soft Skills:

• Analytical Thinking:
• Strong troubleshooting and problem-solving skills.
• Team Collaboration:
• Ability to work closely with cross-functional teams and escalate issues when needed.
• Proactive Approach:
• Identify areas of improvement and take the initiative to implement changes.
• Communication Skills:
• Strong verbal and written communication in English.