Data Scientist

Our client needs the support of an experienced Data Scientist to develop IT Service Management–driven Machine Learning models, including advanced Deep Learning and Neural Networks. The role focuses on improving IT stability and automating IT Operations reporting by applying predictive and prescriptive analytics across key ITSM processes.

Key responsibilities

• Increase IT stability by identifying, quantifying, and mitigating IT issues and risks using advanced analytics and Machine Learning

• Build models and solutions that help prevent or reduce risks and provide input into Continual Service Improvement plans

• Automate IT Operations reporting, including suppliers’ performance, using GenAI‑based self‑reporting solutions

• Implement automated root cause identification for instability in business‑critical IT systems

• Use Neural Networks to set optimal values of ML factors to minimise MTRS and the probability of recurring incidents or changes causing incidents

• Design and implement Generative AI models for fully automated, customised self‑reporting solutions

• Develop and maintain analytical solutions in Power BI Service and Microsoft Fabric

• Work with hypotheses to prove or reject business statements and perform hypothesis testing

• Design and maintain statistical models based on ITSM data

• Build advanced reports and dashboards to support decision‑making

• Analyse, process, and model data and translate results into actionable insights

• Ensure complete collection and high quality of data in line with best data practices

• Collaborate with stakeholders to co‑create new ideas and co‑build the future Insights Data Analytics service

• Work as part of a SAFe Scrum team with aligned autonomy across Incident, Problem, Change, Service Improvement, and Supplier Performance Management areas

Ideal candidate profile

• Expert knowledge in statistics, Python, T‑SQL, Power Query, DAX, MS Power BI / MS Power Platform, and Git

• Strong professional experience in T‑SQL and DAX

• Professional experience using Python for Machine Learning and data wrangling

• Experience with at least one Business Intelligence tool (preferably MS Power BI)

• Deep knowledge of statistical techniques for descriptive and predictive analytics

• Experience in data mining and extracting usable insights from large data sources

• Experience using ML tools to select features and create/optimise classifiers

• Excellent presentation skills

• ITIL Foundation certification or proven experience in IT Service Management

• Lean‑Agile training or certification (Scrum or SAFe)

• Academic degree in Science, Software Engineering, Mathematics, Statistics or a similar field

• At least 2–3 years of experience in a similar role

Fluency in English

• Conditions

• B2B contract with an hourly rate of 130 - 150 PLN net

• Hybrid work model: 3 days per week on site

• Private medical care

• Life insurance

• Multisport card

Recruitment steps

1. Initial phone call with a recruiter (20–30 min.)

2. Technical verification call with the client

3. Interview with the client

4. Final feedback and decision