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  • Chapter Lead - Customer Service Platform
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    Chapter Lead - Customer Service Platform

    Wrocław
    Type of work
    Full-time
    Experience
    Senior
    Employment Type
    Permanent
    Operating mode
    Remote

    Tech stack

      Leadership

      regular

      Agile

      regular

    Job description

    Online interview

    our area of Responsibilities

    • Lead employees within one Chapter, fostering a collaborative and high-performing team environment.
    • Act as the leader of expertise and competencies within the Chapter.
    • Design the most optimal allocation of resources within Squads, in collaboration with Tribe Leaders and Product Owners, to build stable teams.
    • Determine the development plan for the entire Chapter and create individual development plans for all Chapter Members.
    • Regularly provide feedback, coaching, and 1:1 development discussions with Chapter Members.
    • Actively increase your own knowledge regarding Agile and your area of expertise using available resources.
    • Monitor standards, quality, and best practice implementation, ensuring transparency and alignment.
    • Provide optimal staffing for the Chapter to support demand through recruiting.
    • Foster empowerment and ownership among Chapter Members.
    • Close cooperation with Software Architects
    • Incorporating Tribe and enterprise technical standards
    • Supporting Product Owners in achieving product goals via technology


    Qualifications:

    • Professional experience in the IT field
    • Experience in a managerial/leadership position in the IT field
    • Ability to adjust priorities to the dynamically changing business needs of the organization
    • Ability to build relationships within the team and create an atmosphere for open communication
    • Proactive attitude, communicativeness, initiative, and independence in action
    • Knowledge of English allowing for fluent communication (minimum level B2/C1)
    • Leader of expertise and competencies of Chapter
    • Actively increases his own knowledge with regards to Agile and his area of expertise using
    • available resources
    • Fosters empowerment and ownership in Chapter Members


    What We offer:

    • Employment based on: employment contract
    • Flexible working hours
    • Currently, we offer the possibility of remote work
    • Parking for bicycles and cars
    • Attractive benefits package for employees:
    • the possibility of using private medical care: Luxmed
    • co-financing for the Multisport card
    • additional benefits tailored to your needs within the cafeteria system
    • insurance for the employee on preferential terms

     

    Join us in the KRUK"s WAY OF WORKING!


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