Chapter Lead - Customer Service Platform

our area of Responsibilities

• Lead employees within one Chapter, fostering a collaborative and high-performing team environment.
• Act as the leader of expertise and competencies within the Chapter.
• Design the most optimal allocation of resources within Squads, in collaboration with Tribe Leaders and Product Owners, to build stable teams.
• Determine the development plan for the entire Chapter and create individual development plans for all Chapter Members.
• Regularly provide feedback, coaching, and 1:1 development discussions with Chapter Members.
• Actively increase your own knowledge regarding Agile and your area of expertise using available resources.
• Monitor standards, quality, and best practice implementation, ensuring transparency and alignment.
• Provide optimal staffing for the Chapter to support demand through recruiting.
• Foster empowerment and ownership among Chapter Members.
• Close cooperation with Software Architects
• Incorporating Tribe and enterprise technical standards
• Supporting Product Owners in achieving product goals via technology

Qualifications:

• Professional experience in the IT field
• Experience in a managerial/leadership position in the IT field
• Ability to adjust priorities to the dynamically changing business needs of the organization
• Ability to build relationships within the team and create an atmosphere for open communication
• Proactive attitude, communicativeness, initiative, and independence in action
• Knowledge of English allowing for fluent communication (minimum level B2/C1)
• Leader of expertise and competencies of Chapter
• Actively increases his own knowledge with regards to Agile and his area of expertise using
• available resources
• Fosters empowerment and ownership in Chapter Members

What We offer:

• Employment based on: employment contract
• Flexible working hours
• Currently, we offer the possibility of remote work
• Parking for bicycles and cars
• Attractive benefits package for employees:
• the possibility of using private medical care: Luxmed
• co-financing for the Multisport card
• additional benefits tailored to your needs within the cafeteria system
• insurance for the employee on preferential terms

Join us in the KRUK"s WAY OF WORKING!