Chapter Lead - Customer Service (m/f/d)

Your area of Responsibilities 

• Lead employees within one Chapter, fostering a collaborative and high-performing team environment. 

• Act as the leader of expertise and competencies within the Chapter. 

• Design the most optimal allocation of resources within Squads, in collaboration with Tribe Leaders and Product Owners, to build stable teams. 

• Determine the development plan for the entire Chapter and create individual development plans for all Chapter Members. 

• Regularly provide feedback, coaching, and 1:1 development discussions with Chapter Members. 

• Actively increase your own knowledge regarding Agile and your area of expertise using available resources. 

• Monitor standards, quality, and best practice implementation, ensuring transparency and alignment. 

• Provide optimal staffing for the Chapter to support demand through recruiting. 

• Foster empowerment and ownership among Chapter Members. 

• Close cooperation with Software Architects 

• Incorporating Tribe and enterprise technical standards 

• Supporting Product Owners in achieving product goals via technology 

Qualifications: 

• Professional experience in the IT field 

• Experience in a managerial/leadership position in the IT field 

• Knowledge and practical experience in either C# or Angular is preferred.

• Ability to adjust priorities to the dynamically changing business needs of the organization 

• Ability to build relationships within the team and create an atmosphere for open communication 

• Proactive attitude, communicativeness, initiative, and independence in action 

• Knowledge of English allowing for fluent communication (minimum level B2/C1) 

• Leader of expertise and competencies of Chapter 

• Actively increases his own knowledge with regards to Agile and his area of expertise using available resources 

• Fosters empowerment and ownership in Chapter Members 

What We offer:

• Employment based on employment contract

• Flexible starting hours

• Currently, we offer the possibility of remote work 

• Attractive employee benefits package: private medical care (Luxmed), subsidy for Multisport card, additional benefits tailored to your needs within the cafeteria system, group insurance for employees on preferential terms

• Enjoy Mindgram – a modern platform offering professional psychological support and wellbeing tools

• Opportunity to receive an attractive bonus in the employee referral program

• Possibility to rent a company car for private use 

We are dedicated to creating an inclusive recruitment process that upholds the principles of equal opportunity. Our focus is on candidates' competencies and their willingness to grow, regardless of gender, age, disability, religion, sexual orientation, background, or any other factors unrelated to their qualifications. We go the extra mile to ensure the recruitment process is accessible and thoughtfully tailored to accommodate individual needs.