Technical Support Specialist

At KraftCode, we build scalable solutions, long-term partnerships, and an environment where engineers and specialists feel trusted and empowered. Currently, we’re looking for a Technical Support Specialist to join one of our key international projects and help users keep their systems running smoothly.

🎯 Your role

• Handle L1 and L2 tickets — user issues, errors, and first-line troubleshooting.

• Analyze and resolve tickets related to the client’s system using documentation and client guidance.

• Participate in client-led training sessions to gain a comprehensive understanding of the service system/product from both user and administrative perspectives.

• Communicate with users and the client — gather information, confirm issues, and provide feedback.

• Document resolutions and escalate tickets to L2 or development teams when deeper technical intervention is required.
  

🧠 What we’re looking for

• Solid English skills — both written and spoken (daily communication with the client).

• Good general technical understanding — IT systems, issue diagnosis, logical thinking.

• Experience with Zendesk or similar ticketing tools is a plus.

• Eagerness to learn the client’s system — you don’t need to be a developer.

• Patience, attention to detail, and a service-oriented mindset.

Why Join Us?

💻 100% remote work with flexible hours.
📍 Office in Wrocław available when you prefer hybrid work.
🤝 Work in a senior, experienced team with a strong engineering culture.
🚀 Long-term projects with stable clients who treat us as partners, not vendors.
📚 Full onboarding and client training provided — you’ll learn their system step by step.