Junior IT Support Specialist

Job description:

We are looking for a technically skilled, ambitious, and knowledge-driven Junior IT Support Specialist to join our team. The person in this position will be responsible for providing technical support to users, diagnosing and resolving IT issues, and ensuring the smooth operation of the organization's IT systems. Support is provided in English, so a B2/C1 level of English proficiency is required.

Basic information:

Responsibilities:

• Provide high-quality IT support to users by diagnosing and resolving technical issues related to hardware, software, networks, and general IT topics.

• Manage tickets in the ITSM portal – register, classify, and process requests.

• Analyze tickets and provide relevant information during escalation.

• Manage user accounts in relevant IT systems.

• Collaborate with other IT departments to optimize processes and ensure system efficiency.

• Create and update internal IT procedures.

Requirements:

• Secondary education in IT or related fields.

• Knowledge of Windows and macOS operating systems.

• Ability to diagnose and resolve technical issues.

• Excellent communication and interpersonal skills for user interactions.

• Ability to efectively organize workload, prioritize tasks, and work under time pressure.

Preferred Qualifications:

• Familiarity with ITSM tools (e.g. FreshService, ServiceDesk Plus, Jira).

• ITIL certification.

• Microsoft certifications.

• Experience with Entra ID, MDM systems (e.g., Intune, Addigy, Jamf), and Active Directory environments.

• Previous experience in a similar position.

We Offer:

• A stable position in a dynamically growing company.

• Opportunities for professional development and acquiring new qualifications.

• A friendly work environment with support from an experienced team.